Service Advisor – Car Service Arabic speaker

About the Role

We are looking for a Service Advisor Arabic speaker to join our automotive service center.

The ideal candidate will be the key point of contact between customers and the workshop, ensuring excellent customer experience, accurate job handling, and smooth coordination with technicians.

This position is suitable for candidates who have sales experience and strong customer-handling skills.

Full training will be provided, so automotive experience is not required.

Key Responsibilities

Welcome customers and understand their vehicle concerns clearly

Open job cards and explain required repairs and services

Coordinate with technicians to ensure accurate diagnosis and timely repairs

Provide clear cost estimates and obtain customer approval before work starts

Follow up with customers on job progress and delivery time

Promote additional services (up-selling) when applicable

Ensure proper documentation, invoicing accuracy, and service history updates

Handle customer complaints professionally and resolve issues efficiently

Requirements

Strong knowledge of automotive service and repair processes

Excellent communication and customer-handling skills

Ability to work under pressure and manage multiple jobs

Familiar with job cards, DMS systems, and service KPIs

Fluent in Arabic (English is an advantage)

How to Apply

fill your data here https://docs.google.com/spreadsheets/d/1wWfhUrOiK9mqDzSA6H1xRUy5BPH0hPw0ERZJTiIXKuk/edit?gid=2068689747#gid=2068689747

نوع الوظيفة: دوام كامل, لحديثي التخرج