Service Advisor - Commercial Vehicles

Job Description:

• Utilize the Service Appointment system to maximize the facility and manpower capacity.
• Ensure all customers vehicles are clean and ready according to the promised completion Time
• Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor Mats etc.).
• Create clear precise customer invoices that show and itemize all parts, labor and lubricant charges.
• Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files)
• Actively promote the services and benefits of the dealer’s service and parts departments to all customers.
• Carry out the service delivery to the customers.
• Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation.
• Determine customers’ needs and communicate these to the service shop to fix it right the
• first time and deliver the vehicle on time
• Provide clear cost estimates and keep customers informed of work progress
• Monitor the work progress and keep customers informed of changes to cost and or completion times
• Take all necessary actions to resolve customer complaints in the shortest possible time
• Conduct customer service reminders.
• Promote the dealers service departments capabilities and strengths
• Achieve targeted service appointment rate
• Identify potential marketing opportunities
• Promote dealer service benefits to potential customers

Job Requirements:

• Bachelor degree in Mechanical Engineering
• Excellent in Interpersonal Skills
• Product and general automotive business knowledge
• Basic Knowledge and experience of technical service operations
• Customer handling skills
• Handling customers skills