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Service Advisor Cum Job Controller

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  • Act as the primary point of contact for customers, ensuring a warm and welcoming environment that fosters trust and rapport.
  • Diagnose customer concerns by actively listening and asking insightful questions, ensuring accurate understanding of their automotive needs.
  • Provide detailed service recommendations and cost estimates, clearly explaining the necessity of each service to the customer.
  • Coordinate with technicians to ensure timely and effective repairs, maintaining clear communication between service team and customers.
  • Handle customer complaints and feedback with professionalism, striving to resolve issues swiftly to ensure customer satisfaction.
  • Maintain detailed records of customer interactions and service history, contributing to a comprehensive database that supports ongoing customer relations.
  • Stay current with automotive technology and industry trends, continually enhancing knowledge to provide informed service recommendations.
  • Achieve service department goals by upselling additional services and products, enhancing both customer satisfaction and dealership revenue.

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