Service Analyst - Dubai

Key Responsibilities

• Manage and respond to technical support tickets (SLA, follow-up, prioritization)
• Collect and consolidate data for the KPI dashboard (ticket time, NPS, Installation Check-list, Spare parts revenue, and warranty claim)
• Assist in preparing monthly/weekly reports and management presentations
• Contribute to continuous improvement initiatives focused on cost reduction, stock optimization, and operational efficiency
• Support spare parts and warranty orders

Required Qualifications

• Previous experience in administrative roles, customer service, or technical support
• Experience with dental chairs and CBCT/OPG
• Strong organization, attention to detail, and communication skills
• Intermediate skills on Microsoft Office
• Fluent in English

Desirable Qualifications

• Familiarity with CRM/ERP Systems (Salesforce, Zoho, SAP, Odoo, etc)