ALLIAGE

<div>Key Responsibilities 
<ul>
<li>Manage and respond to technical support tickets (SLA, follow-up, prioritization)</li>
<li>Collect and consolidate data for the KPI dashboard (ticket time, NPS, Installation Check-list, Spare parts revenue, and warranty claim)</li>
<li>Assist in preparing monthly/weekly reports and management presentations</li>
<li>Contribute to continuous improvement initiatives focused on cost reduction, stock optimization, and operational efficiency</li>
<li>Support spare parts and warranty orders</li> 
</ul>
Required Qualifications
<ul>
<li>Previous experience in administrative roles, customer service, or technical support</li>
<li>Experience with dental chairs and CBCT/OPG</li>
<li>Strong organization, attention to detail, and communication skills</li>
<li>Intermediate skills on Microsoft Office</li>
<li>Fluent in English</li>
</ul>
Desirable Qualifications
<ul>
<li>Familiarity with CRM/ERP Systems (Salesforce, Zoho, SAP, Odoo, etc)</li></ul></div>

Service Analysts in Egypt handle technical support tickets, track key performance indicators, and generate timely reports to inform management decisions. Working with dental technology specialists and customers, they optimize processes like spare parts logistics while ensuring seamless warranty and administrative support—a dynamic environment for problem-solvers passionate about healthcare tech.

Service Analyst - Egypt

Technical Support

Customer Service

Data Collection

KPI Dashboard Management

Report Preparation

Microsoft Office

CRM Systems

ERP Systems

Salesforce

Zoho

Odoo

Join ALLIAGE and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ALLIAGE hiring Service Analyst - Egypt in Egypt