Service Application Specialist

Service Application Specialist

Equipment Technologies Inc. Mooresville, Indiana

Date Updated: April 2026

Classification: Salaried

Reports To: Application Service Manager

Supervisory Responsibilities: None

About Equipment Technologies

Equipment Technologies (ET), part of the EXEL Industries family, designs and manufactures the Apache line of rugged, reliable self-propelled agricultural sprayers. Since 1997, ET has grown into a global organization serving customers across North America, Australia, and beyond.

As global demand for food continues to rise, agriculture is evolving rapidly—and ET is committed to supporting that future with dependable equipment and exceptional service.

At ET, you’ll join a collaborative, cross-functional team where innovation is encouraged, problem-solving is rewarded, and professional growth is supported. We value work-life balance and foster an environment where employees can build meaningful, long-term careers.

Position Summary

The Service Technician / Application Specialist provides technical support, troubleshooting, and training to dealers and end users across multiple channels—including phone, digital platforms, and in-person field support. This role is critical in ensuring customer success, product performance, and overall satisfaction.

Key Responsibilities

· Deliver high-quality technical support and customer service to dealers and end users

· Troubleshoot equipment issues remotely and in the field

· Conduct technical and operational training (in-house, field, and dealer locations)

· Support development of service documentation, manuals, and training materials

· Create and distribute technical bulletins and updates

· Participate in dealer events and training sessions

· Provide after-hours support on a rotating schedule (including nights and weekends)

· Travel as needed for training, troubleshooting, and customer support

· Maintain strong customer relationships while balancing company objectives

· Contribute to a positive, respectful, and high-performance team culture

· Stay current on products, technologies, and industry trends

Qualifications & Skills

Required

· Strong troubleshooting and problem-solving skills

· Mechanical aptitude and familiarity with hand tools

· Ability to manage customer interactions, including conflict resolution

· Effective verbal and written communication skills

· Basic computer proficiency (Microsoft Office or similar tools)

· Valid driver’s license with a clean driving record

Preferred

· Experience in technical support or customer service

· Background in agriculture, equipment, or mechanical systems

· Familiarity with service management or diagnostic software

Core Competencies

· Customer-focused mindset

· Positive attitude and professionalism

· Integrity and accountability

· Team collaboration

Education

· High school diploma or equivalent required

· Technical certification, trade school, or college degree preferred

Work Schedule

· Standard hours: Monday–Friday, 8:00 AM – 5:00 PM

· Seasonal variability based on agricultural cycles

· Rotational on-call schedule (approximately 1 week per month)

Travel Requirements

· Approximately 2–6 weeks per year for training, troubleshooting, and customer support

Work Environment

· Primarily office-based with phone and computer work

· Fieldwork required for training and equipment diagnostics

· Primary location: Mooresville, Indiana

Physical Requirements

· Sitting, standing, walking, lifting, carrying, pulling, and grasping

· Use of hands for typing and tool operation

· Visual and auditory acuity for diagnostics and communication

Additional Information

This description reflects the general scope of the role but is not exhaustive. Responsibilities may evolve based on business needs.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person