Service Assistant (BDC Agent) |Valley Chrysler Dodge Jeep & Ram

Description:

Service Assistant

Join our service team as a Service Assistant (BDC Agent), serving as the primary point of contact for customers scheduling vehicle service. This role plays a key part in delivering a smooth and professional service experience while supporting customer retention and dealership performance.

Schedule

• Full-time
• Weekends required

Why Join Our Team

This role offers an opportunity to build customer service and communication skills while supporting a high-performing service department. You will play a direct role in creating a positive ownership experience for every customer.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Do

• Answer inbound service calls and make outbound follow-up calls
• Schedule and confirm service appointments
• Maintain communication with customers throughout the service process
• Follow up on declined services and promote maintenance opportunities
• Support service team goals and customer retention efforts
• Deliver a professional and customer-focused experience

What We're Looking For

Required:

• High school diploma or equivalent
• Valid driver’s license
• Strong communication and phone skills
• Ability to manage multiple tasks in a fast-paced environment

Preferred:

• Experience in customer service, call center, or dealership environment
• Microsoft Office knowledge

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Employee Stock Ownership Plan (ESOP)
• Employee Discounts
• Closed Sundays

Apply Today

If you are organized, customer-focused, and enjoy working on the phone and with people, apply now to join our service team!