Service Assurance Financial Rail Support - Pittsburg, KS

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco.

Here's what you can expect from Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

The Service Assurance Financial Rail Support role is responsible for ensuring the reliability, availability, and performance of software systems that support Watco’s ISS (Interline System Settlement) applications. This position provides operational and technical support for Watco’s ISS applications related to revenue capture for linehaul movements. The role acts as a key liaison between business users, IT teams, and vendors to maintain uninterrupted revenue capture and financial outcomes.

Essential Duties and Responsibilities

• Provide day-to-day support for software applications used in railroad revenue systems, including pricing, revenue capture, and contracts.
• Monitor system performance, availability, and data integrity to ensure operational continuity and service-level compliance.
• Respond to incidents, service disruptions, and user-reported issues; perform root cause analysis and coordinate resolution.
• Support revenue capture processes by identifying, troubleshooting, and resolving system issues that may impact billing accuracy or financial reporting.
• Monitor system performance, availability, and data integrity to ensure operational continuity and service-level compliance.
• Collaborate with IT, vendors, and business stakeholders on system enhancements, patches, upgrades, and releases.
• Document incidents, resolutions, procedures, and system configurations to support knowledge sharing and continuous improvement.
• Participate in change management activities, including testing, validation, and post-implementation support.
• Provide user support, training, and guidance on system functionality and best practices.
• Ensure compliance with operational, safety, and data governance standards relevant to railroad operations.

Qualifications

Education