Service BDC Agent, Appointment Setter, Customer Service Representative

Service BDC Agent, Appointment Setter, Customer Service Representative

Lou Bachrodt Automall, Rockford, IL
Full Time, Full Benefits

Great on the phone? Love helping customers? Want a full time job with benefits and real opportunity?

What You Will Do

• Answer incoming service calls and help customers schedule appointments
• Make outgoing calls to customers to schedule and confirm service appointments
• Answer questions and provide a professional, helpful first impression
• Follow up with customers regarding service needs and missed opportunities
• Accurately enter notes, appointment details, and customer information into the system
• Work closely with service advisors and staff to keep the schedule full and organized
• Deliver a high level of customer care on every call

This position is ideal for candidates with experience as a:

• BDC Agent
• BDC Representative
• Call Center Representative
• Customer Service Representative
• Appointment Setter
• Scheduler
• Service Coordinator
• Receptionist
• Inside Sales Representative

What We Are Looking For

• Strong phone and communication skills
• Friendly, professional, and customer focused attitude
• Ability to handle both inbound and outbound calls
• Strong follow up and attention to detail
• Good computer and data entry skills
• Dependable and able to work in a fast paced environment
• Automotive, service scheduling, BDC, call center, or customer service experience is a plus, but not required

Why People Want This Job

• Full time position with full benefits
• Stable, respected company with long term opportunity
• Family owned and operated since 1953
• Modern updated facility near I 90 and I 39
• Work for a premier Illinois Chevrolet, Buick, GMC, BMW, and Volkswagen dealer
• Join a company known for community involvement and strong values

What We Offer

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Company Paid Short Term Disability
• Long Term Disability
• Life Insurance
• Accident Coverage
• Critical Illness
• 401(k) with Company Match
• And more

Company Provided Benefits

• Bachrodt Best Paycheck Safety Net
• Bachrodt Best Paid Paternity Leave
• Bachrodt Best Paid Time Off
• Bachrodt Best Paid Vacation
• Bachrodt Best Sick Pay
• Bachrodt Best Employee Assistance Program
• Bachrodt Best Paid Holidays, without a waiting period
• Bachrodt Best Bereavement Leave, paid

About Lou Bachrodt Automall

• Modern updated facility
• Premier Illinois Chevrolet, Buick, GMC, BMW, and Volkswagen dealer
• Host of many local events, including the 12 Hours of Salvation Army Toy Drive
• Family owned and operated since 1953
• Best in class benefits
• Deep commitment to employees and the community

Who We Are

We provide our Bachrodt Best in Class experience by promoting and celebrating our team, our company, and our community.

We are looking for someone who wants to be part of a team that values service, professionalism, and growth.