Service BDC Call Center Agent

Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too!

Job Description

Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.

Summary

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities

• Answers incoming calls promptly and professionally
• Obtains customer and vehicle information
• Creates appointments for vehicle maintenance, service and recalls
• Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments
  
  
  

Qualifications

• Positive attitude
• Well-spoken with previous call center/receptionist experience
• Proficiency with computers
• Must be able to multi-task
• Must be a solution-oriented problem solver
• Customer Satisfaction focused
  
  
  

What We Offer

• Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour
• 401(k) Savings Plan with Employer-Match
• Medical Insurance
• Dental Plan
• Vision Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Vacation
• 5-Day Work Week
• Locally Owned
• We promote from within