Service BDC Representative - Automotive

Overview

We are seeking a motivated and customer-focused Service BDC Representative to support our service department by managing inbound and outbound customer communications. This role plays a critical part in converting customer inquiries into scheduled service appointments and ensuring an exceptional customer experience.

Key Responsibilities

• Answer inbound calls, emails, and online inquiries for the service department
• Make outbound calls and texts to schedule and confirm service appointments
• Follow up with customers regarding service needs, missed appointments, and satisfaction
• Maintain accurate records in CRM and dealership systems
• Use scripts and communication guidelines to ensure consistent messaging
• Coordinate with service advisors and management to meet customer needs
• Track and meet daily/weekly appointment and call goals

✅ Qualifications

• Previous customer service, call center, or BDC experience preferred
• Strong phone communication and active listening skills
• Basic computer and CRM system knowledge
• Ability to multitask in a fast-paced environment
• Bilingual (Spanish/English) is a plus
• High school diploma or GED required

Preferred Traits

• Positive attitude and strong work ethic
• Detail-oriented and organized
• Comfortable handling high call volume
• Team player with strong interpersonal skills
• Goal-driven mindset (appointments + show rates)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.