Service BDC Representative / Scheduling Coordinator

Service BDC Representative / Service Scheduling Coordinator | Full-time - Parker Toyota

Overview:
Parker Automotive is looking for a friendly and detail-oriented Service BDC Representative to join our fast-paced and high-volume service department. This person will be the voice of Parker Automotive — answering calls, booking service appointments, and helping customers navigate through their vehicle maintenance.

Work Schedule: Rotating 4-10's (Monday through Saturday)

What You’ll Do:

• Answer inbound calls and online inquiries quickly and professionally
• Schedule maintenance, warranty, and recall appointments for customers
• Reach out to customers for follow-ups and overdue services
• Confirm next-day appointments and assist with parts coordination
• Track and maintain calls, appointments, and customer satisfaction in the CRM system
• Support the service team by managing shop capacity efficiently and acting as a liasion between customers

What We’re Looking For:

• Excellent phone and communication skills (high-volume calls)
• Friendly, customer-first attitude
• Comfortable with multitasking in a busy environment
• Prior automotive or call-center experience is a plus
• Basic computer proficiency (CRM, Outlook, Microsoft Office Suite)

Why Parker Automotive?

• Family owned company (40+ years in Coeur d'Alene, Idaho)
• Hourly pay + bonus opportunities
• Full benefits: medical, dental, vision, and 401(k) with match
• Paid time off and holidays
• Tuition reimbursement for employees and their dependents
• Employee discounts at all dealership locations
• Growth opportunities within a locally-owned dealership group

Apply now and help us continue delivering exceptional customer service!

Parker Automotive Group is an equal opportunity employer and a drug free work place.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you willing to work on a full-time (40 hours per week) basis?
• This position will require a set work schedule of Mondays, Tuesdays, Wednesdays, and Fridays from 6:45am to 6:00pm. Do you have any scheduling restrictions or limitations?

Work Location: In person