Service Call Center Appointment Rep

What We’re Looking For

Our Toyota of Deerfield Beach Service department is looking for a personable and goal-oriented Call Center Appointment Setter to join our team. Call center experience is a plus!

Responsibilities

• Answer BDC calls promptly to answer questions and schedule appointments accordingly
• Communicate with Service BDC customers via phone, email, and text message
• Schedule appointments for service customers in accordance with Service Advisor schedules
• Review previous service history and offer new promotions for next service
• Answer calls professionally and transfer calls if needed to correct department or person
• Responsible for answering inbound calls and making outbound calls to meet appointment goals
• Will train right candidate on Toyota service and programs
• This role interacts will multiple Toyota Dealership departments (Sales, Service, Parts, Technicians, Finance, Accounting)
  
  
  

Qualifications

• High school diploma or general education degree (GED)
• Must be comfortable working in front of a computer and on the phone
• Must be able to work with scripts and defined processes
• Previous call center or automotive experience is a PLUS!
• Bi-Lingual is a PLUS!
• This role is FULL TIME and HOURLY - with a Monthly BONUS
• Must be available to work Saturday, Closed on Sunday