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Service Center Specialist II
Position Title
Service Center Specialist II
Job Type
Full Time - 12 months
Division
Technology Services
Department
Service Center
Job Location
Crete, NE (68333)
Position Summary
Doane University is seeking a customer-focused, detail-oriented professional to join our Technology Services team as a Service Center Specialist II. This position serves as a key member of the Service Center, providing exceptional support to students, faculty, staff, and visitors while managing essential campus services.
Primary responsibilities for this role include mail services and print production operations, ensuring accurate, timely, and professional delivery of services across the university. In addition, the Service Center Specialist II serves as a frontline resource for customer support, information services, and technology-related assistance.
Because the Service Center is part of Technology Services, this position offers opportunities to learn about emerging technologies, develop technical skills, and collaborate with technology professionals who support the university’s academic and administrative operations.
View full job description
Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the University. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. Following USCIS regulations, successful applicants must be legally able to accept work in the United States. Doane is unable to sponsor applicants for work visas.
Primary responsibilities for this role include mail services and print production operations, ensuring accurate, timely, and professional delivery of services across the university. In addition, the Service Center Specialist II serves as a frontline resource for customer support, information services, and technology-related assistance.
Because the Service Center is part of Technology Services, this position offers opportunities to learn about emerging technologies, develop technical skills, and collaborate with technology professionals who support the university’s academic and administrative operations.
View full job description
Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the University. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. Following USCIS regulations, successful applicants must be legally able to accept work in the United States. Doane is unable to sponsor applicants for work visas.
FLSA
Not Applicable
Salary
Minimum $18/hour
Minimum Required Qualifications
Requires an associate’s degree plus experience in a customer service-focused information technology role. Equivalent work or military experience may substitute for the associate’s degree.
Your experience must demonstrate the ability to assist, investigate, monitor, and supervise in the following areas:
Your experience must demonstrate the ability to assist, investigate, monitor, and supervise in the following areas:
- Customer Service
- Problem Management
- Incident Management
Preferred Qualifications
Core ITIL-related skills for service desk management.
ITIL and customer service-related certifications.
ITIL and customer service-related certifications.
Required Licenses/Certifications
Preferred Licenses/Certifications
Physical/Environmental/Working Conditions
Working Conditions
Primarily, normal business hours; however, evenings and weekends may be necessary to deal with emergencies. Travel between Doane campuses as necessary for service, projects, maintenance, etc.
Travel Required
No
Physical Requirements
Light work
Outdoor Exposure
Primarily exposed to indoor elements
Background Check Required
Yes
Posting Detail Information
Posting Number
STF181
Desired Start Date
Position End Date (if temporary)
Open Date
Review Start Date
Close Date
Open Until Filled
Yes
Special Instructions to Applicant
Doane offers a comprehensive benefits package that supports you professionally and personally, including paid time off, health and retirement benefits, professional development opportunities, and free undergraduate and discounted graduate tuition. Visit our benefits page to learn more.
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