Service Coordinator

About Us

We are a growing commercial electrical and low voltage contractor serving enterprise clients with multiple locations across the country. As a national service provider, we support customers who rely on responsive service, strong communication, and consistent execution across every site.

We are looking for an experienced Service Coordinator / Dispatcher who is organized, tech-savvy, eager to work, and able to collaborate well with others. This role is critical to helping our service team stay efficient, proactive, and on schedule.

Position Overview

The Service Coordinator / Dispatcher will work closely with a counterpart to support daily service operations, coordinate scheduling, communicate with subcontractors and clients, track equipment, and help ensure technicians are keeping job and ticket information updated.

This is a great opportunity for someone with strong service coordination experience who understands the pace and urgency of the service industry and can communicate with clients in a polished, professional manner.

Key Responsibilities

• Maintain communication with subcontractors and clients to support service operations
• Build and finalize schedules the day before, not the day of
• Coordinate and schedule lift deliveries for upcoming work
• Track equipment using a live sheet and maintain visibility of tools and resources
• Monitor technicians to ensure ticket information is entered accurately and on time
• Work closely with a counterpart to keep dispatch operations organized and covered
• Provide clear, professional communication to clients regarding scheduling, service updates, and coordination needs
• Support field teams with timely communication and scheduling updates
• Help maintain smooth daily workflow across service operations

Qualifications

• Experience as a Service Coordinator in the service industry is required
• Dispatching experience is strongly preferred
• Experience in the commercial electrical, low voltage, construction, or related service industry is strongly preferred
• Must be good with technology and comfortable using scheduling systems, spreadsheets, and tracking tools
• ServiceTitan experience is a major plus
• Strong communication and organizational skills
• Must be able to communicate with clients in a professional, polished, and customer-focused manner
• Able to collaborate effectively with teammates, field technicians, subcontractors, and office staff
• Eager to work, dependable, and proactive
• Able to manage multiple moving parts in a fast-paced environment

Why Join Us

• Work from home opportunity
• Join a national service provider supporting enterprise customers with multiple locations
• Be part of a growing team in the commercial electrical and low voltage industry
• Work in a role that directly impacts service success, technician efficiency, and customer satisfaction
• Collaborate with a team that values accountability, communication, and teamwork

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Referral program

Application Question(s):

• How many years of experience do you have as a Service Coordinator in the service industry?
• Do you have prior experience in the commercial electrical, low voltage, construction, or related service industry?
• What service platforms, dispatch systems, or scheduling software have you used?
• Describe your experience as a Service Coordinator in the trades.

Work Location: Remote