Service Coordinator

Position Summary:

Daily coordination of Service Calls and Service Technicians work schedules. First point of contact for all incoming calls, and primary contact for service customers.

Essential Responsibilities:

• Answers all incoming calls and routes them to appropriate departments
• Schedules and dispatches technicians ensuring calls are dispatched in a timely manner while managing changing priorities, new service requests, maintenance contract obligations, and project deadlines
• Monitors Fleet Vehicle GPS to ensure technicians are maintaining schedules
• Answers customers’ questions and provides additional information as needed
• Provides timely feedback to management regarding service failures and/or client concerns
• Creates work orders and purchase orders
• Bills out work orders, maintenance contracts and service quotes
• Sets up new service customers and vendors in service program
• Assists service technicians with repair quotes (i.e. parts availability, quotes to Customer, etc.)
• Orders filters for maintenance contracts
• Orders uniforms and business cards
• All other duties and responsibilities, as assigned by supervisor/manager

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Commercial HVAC Mechanical Environment: 2 years (Preferred)

Work Location: In person