Service Coordinator

Job Title: Service Coordinator

Department: Service Coordination

Reports To: Service Coordination Program Manager

Job Summary:

Provide targeted case management services to improve the quality of life for individuals with developmental and intellectual disabilities who are served through the development of person-centered planning to identify current and future needs which will ensure independence in the least restrictive environment; link individuals and families to needed resources and services; advocate on behalf of individuals and families as requested; monitor services received to ensure the desired outcomes are achieved; adherence to local, state, and federal rules and regulations.

Supervisory Responsibilities: None

Duties and Responsibilities

• Proactively identify, utilize, and maintain positive relationships with providers of community resources and supports relevant to the needs and goals of individuals served.
• Engage all parties in development of person-centered plan and selection of appropriate supports, services, and providers. The service coordinator is responsible for the documentation of plans and updates.
• Establish clear and courteous lines of communication to develop beneficial partnerships with individuals, families, service providers, public officials, and associates.
• Monitor effectiveness of services received; review services to ensure contractual compliance; timely and thorough completion of necessary documentation, reports, and correspondence.
• Promote involvement by individuals, families, and service providers to ensure each individual served has continuous opportunities within the following quality outcome areas: Daily Life, Community Living, Social Spirituality, Healthy Living, Safety and Security, Citizenship and Advocacy, and Supports for Families.
• Understand the position of advocacy, protection of rights, and service as a mandated reporter to ensure the health and safety of individuals served, while maintaining appropriate boundaries; empathize with characteristics, needs, ideas, experiences, socio-economic backgrounds, and cultural beliefs of individuals and families that may differ from themselves.
• Compliance with HIPAA (Health Insurance Portability and Accountability Act of 1996) confidentiality regulations.
• Demonstrate a working knowledge of contractual and legal requirements of TCM services.
• Continue to engage in professional development and training opportunities.

Required Skills and Qualifications

• Bachelor’s degree from an accredited college or university
• Bachelor’s degree in psychology, sociology, or a related field preferred
• Experience working with individuals with developmental or intellectual disabilities preferred
• Strong interpersonal and communication skills
• Ability to work effectively with individuals, families, and multidisciplinary teams
• Ability to maintain confidentiality and demonstrate professionalism

Physical Requirements

• Ability to sit, stand, and move for extended periods
• Must be able to lift up to 50 pounds when necessary
• Must be clean of all illegal substances and marijuana

The above statements are intended to describe the general nature and level of work being performed by employees assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills.

All employees shall abide by the Agency Manual as a condition of employment.

Job Type: Full-time

Pay: From $21.75 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person