Service Coordinator

Purpose of the job

Support service Manager and coordinate service-related activities within the company and contribute to achieving sales targets.

Qualifications and Experience:

- Diploma, Bachelor degree in Business Administration, Commerce or Marketing or Equivalent

- 2-3 years of work related experience (Marine / Oil & Gas / Petrochemicals)

- Fluent in English

- Excellent organizational, administrative and communication skills

- Ability to deliver high standards of customer service

- Be result-oriented and customer focused

- Ability to multi-task in a constantly changing environment

- Proficient in Microsoft Office and any other software related to the Sales (ERP)

Duties and Responsibilities:

- Receive customer enquiries for Service

- Raise quotations quickly and efficiently in accordance with company procedure/guidelines and ensure follow up for all queries received

- After receipt of customer confirmation, liaise with technical staff to schedule attendance of service

- Coordinate with customers or port authorities for gate pass issuance and other permit required

- Arrange for hotel and flight booking when required

- Prepare, schedule, record, coordinate and monitor the assigned services.

- Monitor contract compliance to applicable practices, policies, standards and specifications for the

- services, service reports, certificates, invoices.

- Interact daily with the service team to interpret their needs and requirements.

- Coordinate and communicate daily with external clients and internal team to provide assistance and support on issues related to the services.

- Review service deliverables and initiate appropriate corrective actions

- Prepare and manage requests for all external govt. and client site access for service personnel and vehicles.

- Initiate and execute requests for logistics and transportation of service-related activities.

- Manage and follow up on client requests for quotations for items and services from third party suppliers.

- Prepare, verify and submit invoices and all documents required as per client policies and procedures.

- Prepare and update reports on service activities and invoices as required by the management and client.

- Evaluate and ensure complete compliance to contract requirements.

- Ensure that invoices and delivery note are submitted to customer accordingly

- Prepare expense report and monthly sales reports

Job Type: Full-time

Work Location: In person