service coordinator

Jaypee India Limited

Jaypee India Limited is looking for a highly organized and proactive Service Coordinator to manage customer service operations and coordinate field service engineers. The ideal candidate should have strong communication skills, the ability to handle client calls professionally, and excellent planning skills to allocate service engineers efficiently.This role plays a key part in ensuring timely service support, customer satisfaction, and smooth field operations.Key Responsibilities<ul><li>Handle incoming customer calls regarding service complaints, breakdowns, and maintenance requests.</li><li>Communicate clearly with clients to understand technical issues and record accurate service details.</li><li>Plan and assign service engineers based on:</li><li>Location</li><li>Priority level</li><li>Skillset</li><li>Availability</li><li>Prepare daily movement plans for service engineers.</li><li>Track and monitor:</li><li>Engineer location</li><li>Work status</li><li>Service completion reports</li><li>Ensure proper follow-up with customers after service completion.</li><li>Coordinate with spare parts and technical teams for urgent requirements.</li><li>Maintain service records, call logs, and job cards.</li><li>Ensure quick response time and reduce service delays.</li><li>Prepare daily/weekly service performance reports for management.</li></ul>Required Skills<ul><li>Excellent verbal and written communication skills.</li><li>Strong coordination and planning ability.</li><li>Basic technical understanding of construction equipment (preferred).</li><li>Ability to handle customer complaints calmly and professionally.</li><li>Good knowledge of MS Excel and basic reporting.</li><li>Problem-solving mindset.</li><li>Ability to work under pressure.</li></ul>Why Join Jaypee India Limited?<ul><li>Established brand in construction equipment manufacturing</li><li>Growing service network across India</li><li>Opportunity to work closely with technical and operations teams</li></ul>Job Type: Full-timePay: ₹13,000.00 - ₹20,000.00 per monthWork Location: In person

Service Coordinator

AWC, Inc

<div>We&rsquo;re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we&rsquo;re committed to putting those qualities to work on solutions that matter. If you&rsquo;re ready to grow and make an impact, we&rsquo;d love to be on your team.

The Valve Services Coordinator role plays a pivotal role in managing all aspects of valve and service orders, from coordination to execution. Your responsibilities will encompass various facets of our Valve Division, including parts, repair, automation, and field services.

Responsibilities include day‐to‐day execution of shop operations, daily prioritization, and scheduling of production activities. May also be responsible for continuous improvement of our operations while ensuring all products meet/exceed safety, quality, and service expectations as defined by our customers. This is an onsite position located in Deer Park, Tx.

How you&rsquo;ll make an impact:
<ul>
<li>Assists Inside Sales and Shop with Order Coordination
<ul><li>Sending material and equipment rental order to vendors and updating material costs</li>
<li>Code Material orders as need for both in-progress orders and shop consumables</li>
<li>Send Packing Slips to Shipping and Receiving</li>
<li>Follow up on past due to vendor orders</li>
<li>Notify Inside Sales of potential production issues due to material delays</li>
<li>Change and Update Service Orders</li>
<li>Authorize Technicians for Expenses</li>
<li>Change Tag Data Statuses</li>
<li>Process BOM Changes for orders in production, and review labor allocation</li>
<li>Review, QC, update order notes, and send to Shipping for closeout and invoicing</li>
</ul></li><li>Review, edit, and send valve quality documentation including Repair Reports to customers</li>
<li>Keep management informed of all activity, including timely preparation of reports/quality documentation</li>
<li>Schedule Field Service Project Pre‐Job meetings to document work scope, schedule, equipment needed, safety concerns, etc.</li>
<li>Prepare all Field service Paperwork and Job Binders for project orders as required</li>
<li>Update Service Orders and Service Calendar of Technician Assignments</li>
<li>Close Out Jobs on Field Service Calendar</li>
<li>Attend Warehouse production meetings and send meeting recaps with production and service priorities to all attendees and absent invitees</li>
<li>Examine ways to offer practical, creative alternatives that increase AWC&rsquo;s chances of successfully closing orders quickly</li>
<li>Review work processes to ensure that internal and external quality standards are followed and suggest improvements</li>
<li>Communicate with customers, as required, to develop and maintain good working relationships</li>
<li>Assist in the implementation of QC procedures and continuous improvement</li>
</ul>
Skills you&rsquo;ll need:
<ul>
<li>High School Diploma required; Bachelor's degree or equivalent preferred</li>
<li>Collaborative team player with strong verbal and written communication skills</li>
<li>Demonstrated leadership abilities with a proactive approach to problem-solving</li>
<li>Proficiency in Microsoft Office applications</li>
<li>Exceptional organizational skills with keen attention to detail</li>
<li>Effective time-management skills to handle multiple tasks simultaneously</li>
<li>Knowledge of material flow within shop operations preferred</li>
<li>Ability to work independently and collaboratively, taking direction when needed</li>
</ul>
Here&rsquo;s what will set you apart:
<ul>
<li>Previous experience as a Service Coordinator or Valve Technician</li>
</ul>
 The Rewards:
<ul>
<li>Employee Stock Ownership Plan (ESOP)</li>
<li>401(K) Match</li>
<li>Competitive Pay</li>
<li>Medical, Dental and Vision Insurance Package</li>
<li>Employer Paid Life Insurance</li>
<li>Paid Time Off and Holiday Pay</li>
<li>Career Development Opportunities</li>
</ul>
About AWC

As employee co-owners, we&rsquo;re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world&rsquo;s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners&rsquo; technologies, we&rsquo;re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.</div>

Grundfos Pumps

<div><div>What is the job about?</div><div> 
</div>The Service Coordinator Apply well-developed professional knowledge to liaise and build trust with customers, service staff and contractors regarding any scope of service work. Coordinate and schedule service operations and site visits.
Handle customer requests (phone calls, orders etc.) and prepare standard quotations.
<div>He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner</div><div></div><div> 
Your main responsibilities:</div><div> 
</div><ul><li>Coordinate and schedule service operations (using Service Management System).</li><li>
Liaise and build trust with customers, service staff, contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &amp;Safety aspects.</li><li>
Organize travels and site visits.</li><li>
Handle customer requests (phone calls, orders etc.) and prepare simple quotations.</li><li>
Assist in executing plans, policies and projects (e.g. monitoring service delivery, - level and - hours metrics etc.).</li><li>
Handle escalated complaints from customers and drive to satisfactory conclusion.</li><li>
Assist leadership and colleagues continuous improvement and execution of service plans.</li><li>
Prepare monthly performance reports for the Head of Service &amp; Solutions.
</li><li>Support administration tasks related to service workshop</li><li>
Reports matters related to Safety, Health and Environment</li><li>
Lives in Grundfos&rsquo;s core values, takes responsibility for own actions and takes care of colleagues, partners and customers</li></ul><div></div><div> 
Your Background:</div><div> 
</div><ul><li>Bachelor&rsquo;s Degree, Associate&rsquo;s Degree or equivalent work experience2 years of work experience in the industry or comparable environment</li><li>
SAP experience preferred</li><li>
Experience driving well-defined processes within the service environment.</li><li>
Ability to lead minor processes or projects.</li><li>
Ability to lead a well-defined business process within the service environment.</li><li>
Most likely to have 5-10 years of relevant work experience before entering level besides formal education.</li><li>
Technical, functional and professional</li><li>
Ability influence others and follow processes.</li><li>
Some experience supporting key business initiatives.</li><li>
Knowledge of best practices and relevant practices, systems in the service environment</li></ul><div></div><div> 
Do you want to learn more?</div><div></div><div> 
This position is based in Egypt-Cairo. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.</div><div></div><div> 
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people</div><div></div><div> 
We look forward to hearing from you.</div></div>

AmeriTech Contracting LLC

<div><h3 class="jobSectionHeader">Position Summary</h3>
The Service Coordinator is the frontline representative for our collaborative partner J.D. Rivet &amp; Co., Inc. and plays a critical role in delivering exceptional customer service and operational efficiency. This position owns the first impression, manages service intake and triage, coordinates scheduling and dispatch, and ensures accurate documentation and communication from initial request through project closeout. The ideal candidate is organized, proactive, detail-oriented, and thrives in a fast-paced service environment.
Key Responsibilities<ul>
<li>
Serve as the primary point of contact for incoming service requests via phone, email, and online platforms.</li>
<li>Gather detailed information regarding roofing issues, service needs, and urgency.</li>
<li>Assess and triage service calls to determine priority and appropriate response; Provide professional, solutions-oriented customer service at all times.</li>
</ul><ul><li>Schedule service technicians based on priority, geography, availability, and skill set.</li>
<li>Adjust schedules in real time to accommodate emergencies or changes.</li>
<li>Communicate scheduling updates clearly to customers and field teams.</li>
</ul><ul><li>Generate and maintain accurate work orders from initiation to completion; Ensure proper documentation of scope, photos, materials used, labor hours, and notes.</li>
<li>Track job status and ensure all required documentation is completed for billing.</li>
<li>Support invoicing and closeout by confirming all service details are properly recorded.</li>
</ul><ul><li>Track company equipment and ensure proper allocation to technicians.</li>
<li>Communicate with subcontractors as needed to confirm scope, schedule, and compliance requirements.</li>
</ul><ul><li>Provide proactive communication to customers regarding scheduling, delays, and job status.</li>
<li>Follow up post-service to confirm satisfaction and resolve outstanding issues.</li>
<li>Facilitate job closeout including documentation verification and billing readiness.</li>
<li>Maintain strong client relationships and uphold company reputation.</li>
</ul>
Qualifications<ul>
<li>
5+ years of experience in service coordination, dispatch, or operations (construction or roofing industry preferred).</li>
<li>Strong customer service and communication skills.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Proficiency in scheduling software, CRM systems, and Microsoft Office.</li>
<li>Ability to work in a fast-paced, deadline-driven environment.</li>
<li>Detail-oriented with strong follow-through.</li>
</ul>
Benefits<ul>
<li>
Benefits &amp; Career Growth:</li>
<li><ul><li>401(k)
</li><li>Health, Dental, and Vision insurance
</li><li>Paid time off (PTO)
</li><li>Retirement plan
</li><li>Opportunities for professional development and career growth
</li></ul></li><li>Equal Opportunity Employer Statement: 
Ameritech Contracting &amp; J.D. Rivet &amp; Co., Inc. are both an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.</li></ul></div>

Miner, LTD

<div>Description:

Job Location
This position is an on-site role based at our Houston office. The selected candidate will be required to work in-person during standard business hours. Regular, reliable attendance at the Houston location is an essential function of this role.
The Company
Miner Ltd, an OnPoint Company is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business &ndash; not on the business of maintenance and materials management.
Benefits
At Miner we believe that OUR PEOPLE are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:<ul><li>
Competitive pay, including potential quarterly bonus incentives</li><li>
Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage</li><li>
PTO and Paid Holidays</li><li>
Training and mentoring - Learn from our experts in the industry</li><li>
Advancement opportunities</li></ul>
Please view our benefits page to learn more about the Benefits to all Miner employees.
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Job Summary
The Service Coordinator is responsible for assisting and effectively communicating to our company&rsquo;s Field Service Technicians as well as our customers. They will assign orders and service calls ensuring that our customers receive prompt customer service on their warehouse equipment.
Key Job Responsibilities<ul><li>
Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.</li><li>
Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.</li><li>
Scheduling Planned Maintenance with customers.</li><li>
Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.</li><li>
Prepare and maintain accurate records and data associated with the responsibilities of the department.</li><li>
Entering orders into company systems, sourcing materials, creating purchase orders, and tracking and receiving inventory.</li><li>
Assisting in accounts payable and receivable duties.</li><li>
Scheduling sales appointments for our sales team and working with our Service and Office manager.</li><li>
Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.</li><li>
Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc.</li><li>
Proactively monitoring the service technicians&rsquo; Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.</li><li>
Maintaining vehicle maintenance documentation.</li><li>
Perform other duties as assigned by department manager.</li></ul>
Requirements:
<ul><li>Minimum 2 years&rsquo; experience in a service coordination or service management role.</li><li>
Mechanical or technical background is a plus.</li><li>
Excellent communication skills, both written and oral. Able to communicate effectively with management and customers &ndash; both internal and external.</li><li>
Professionalism in an office environment as well as on the phone.</li><li>
Ability to thrive in a fast paced, technology driven, service environment.</li><li>
Proven organizational and planning skills.</li><li>
Ability to prioritize and handle multiple projects.</li><li>
Basic knowledge of accounting processes.</li><li>
General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word. Also, experience with office operations and equipment including: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones.</li><li>
Needs to be a team player and work well with others.</li><li>
Needs to be a self-starter and work with little or no supervision.</li><li>
Able to work overtime when assigned and/or required.</li><li>
GED or High School degree required.</li><li>
The selected candidate will be required to pass a criminal history background check.</li><li>This job description is subject to change at any time.</li></ul>
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees may work with co-workers&rsquo; side-by-side with a moderate level of activity being performed. The noise level in the work environment is low to moderate.
Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
Disclaimer
This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to OnPoint Group&rsquo;s Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting.
Salary Range
The pay range noted represents the company&rsquo;s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.</div>

MEP Contractors (MEPCO)

Opening for a Service CoordinatorMEP Contractors (MEPCO) is seeking candidates for a full-time position as a Service Coordinator to support the daily administrative and financial functions of our HVAC department.MEPCO operates as a full-service maintenance provider for commercial and industrial clients. As a result, the candidate must be capable of managing multiple active service requests simultaneously while maintaining financial accuracy, documentation compliance, and customer responsiveness.This position serves as the central administrative hub between customers, technicians, vendors, and management and plays a critical role in protecting company revenue, cash flow, and client satisfaction.Responsibilities and Skills<ul><li>Schedule and dispatch technicians for commercial service calls, preventive maintenance, warranty repairs, and emergency response.</li><li>Coordinate site access, confirm purchase order requirements, and verify job-specific instructions prior to dispatch.</li><li>Communicate directly with facility managers, property managers, and general contractors regarding service scheduling and updates.</li><li>Ensure technicians provide complete documentation including equipment data, detailed service notes, labor hours, and material usage.</li><li>Monitor open work orders and ensure timely progression to completion and billing.</li><li>Order repair parts and materials and track delivery timelines.</li><li>Follow up on open repair estimates and assist in securing approvals.</li><li>Maintain organized digital job files and service records.</li><li>Enter vendor bills related to service operations and match to purchase orders or work orders.</li><li>Flexibility to support extended hours or urgent service coordination as required.</li></ul>Qualifications:<ul><li>High school diploma</li><li>Experience in HVAC, mechanical contracting, facilities services, or construction preferred.</li><li>Strong scheduling and dispatch experience in a commercial environment.</li><li>Familiarity with field service platforms preferred.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask in a fast-paced environment.</li><li>Strong organizational and documentation skills.</li></ul>Pay: $20.00 - $25.00 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

HVAC Service Coordinator

Lakeshore Irrigation, LLC

Service Coordinator/DispatcherLakeshore Irrigation is a locally owned and operated company in West Michigan and has been serving customers all over Michigan since 1995. At Lakeshore Irrigation, we have a positive work environment where everybody has a voice, and we firmly believe in a team-oriented environment. We provide competitive wages in the industry, vacation time, holiday pay and a retirement match program to all full-time employees.We are seeking a full-time Commercial / Residential Service Coordinator/Dispatcher, The ideal candidate will be reliable, results-oriented, self-motivated, flexible and have a positive attitude. In this role, you will be required to:Key Responsibilities<ul><li>Assess Client Needs: Evaluate client requirements and develop customized service plans.</li><li>Coordinate Services: Schedule appointments, manage service visits, and dispatch technicians or</li><li>service providers.</li><li>Client Communication: Keep clients informed about service status, respond to inquiries, and resolve complaints.</li><li>Liaison with Providers: Work closely with service providers to ensure services meet client expectations and negotiate contracts or agreements when necessary.</li><li>Record Keeping: Maintain detailed records of services, client feedback, and service outcomes to evaluate effectiveness and identify improvements.</li><li>Reporting: Prepare reports on service activities and outcomes for management review.</li><li>Quality Improvement: Conduct client satisfaction surveys and implement improvements based on feedback.</li></ul>Required Skills<ul><li>Strong interpersonal and communication skills to interact effectively with clients and service teams.</li><li>Organizational and time management skills to coordinate multiple services and appointments efficiently.</li><li>Problem-solving abilities to address client issues and service delivery challenges</li><li>Attention to detail for accurate record-keeping and monitoring service quality.</li><li>Familiarity with industry-specific regulations and service standards, particularly in healthcare or social services.</li><li>Coordinate service efforts with all office staff.</li><li>Be detail oriented.</li><li>Be a team player.</li></ul>Benefits &amp; Compensation:<ul><li>Pay will depend on experience and qualifications.</li><li>Paid holidays.</li><li>Paid time off.</li><li>Simple IRA: Up to 3% match.</li></ul>Qualifications &amp; Experience:<ul><li>High school diploma/GED required (Associated degree or higher education is preferred).</li><li>Strong negotiating and communication skills required.</li><li>Must be eligible to work in the United States.</li><li>Dependable and have a great work ethic.</li></ul>Job Type: Full-timePay: $24.10 - $29.02 per hourBenefits:<ul><li>Paid time off</li><li>Retirement plan</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Service Coordinator/Dispatcher

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