service coordinator

Kanawha Scales & Systems, Inc.

<div>Job Title:
Service Coordinator
Department/Group
Service- Scales
Reports to:
Branch Manager
Location:
 Varies
Travel Required:
 No
Level/Salary Range: 
Position Type:
 Full, non-exempt
Job Description
Company Statement:
Kanawha Scales &amp; Systems, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy &ndash; take care of our customers and take care of our people. American Equipment was founded in 1969 and serves thousands of customers across a variety of end markets, including light &amp; heavy industrial, automation, mining, public utilities, government, aerospace &amp; defense, and energy. 
Position Summary:
The Service Coordinator plays a critical role in supporting our field service operations by scheduling, dispatching, and coordinating service activities for our team of scale technicians. This position ensures that customer requests are handled efficiently, service calls are completed promptly, and all necessary documentation is accurately maintained. The Service Coordinator acts as a liaison between customers, technicians, and internal departments, helping to uphold our commitment to quality service, workplace safety, and customer satisfaction. Strong organizational skills, attention to detail, and effective communication are key to success in this role. 
Responsibilities:<ul><li>
Field all service related phone calls and efficiently schedule technicians to complete all required service work, tasks and preventative maintenance contracts</li><li>
Notify customers in advance to maintain our service schedules</li><li>
Maintain accurate records of service activities, including service requests, work orders, and client communication</li><li>
Allocate service technicians based on skill set, availability and geographic location to optimize service delivery and minimize response time</li><li>
Create jobs and schedule in ERP system to be ready be ready for technicians in the field</li><li>
Ensure proper pricing information is on job tickets so accounts receivable can be invoiced in a timely manner</li><li>
Process completed jobs to invoice customers</li><li>
Request PO&rsquo;s from customers</li><li>
Order parts as needed</li><li>
Recording keeping, including ISO documentation, service records</li><li>
Track technician expenses</li><li>
Manage call out schedule</li></ul> 
Qualifications:
Required Skills/Abilities<ul><li>
Strong communication and negotiation skills</li><li>
Attention to Detail</li><li>
Effective Multitasker</li><li>
Organized and able to handle heavy volumes and pressing deadlines</li><li>
Strong computer skills including ERP systems, Word, and Excel</li></ul>
 Education and Experience<ul><li>
High school degree required</li><li>
Ability to work overtime as needed</li><li>
Service-related background</li></ul>
 Work Environment<ul><li>
 Prolonged periods sitting at a desk and working on a computer.</li><li>
Must be able to lift up to 15 pounds at times.</li></ul> 
 
Position Type and Expected Hours of Work
This is a full-time position; typical work hours and days are Monday through Friday, 7:00 a.m. to 4 p.m. 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div>

Service Coordinator

Alliant Communications

About Alliant CommunicationsAlliant Communications is a growing technology and communications company dedicated to delivering exceptional service and support to our customers. We're looking for a highly organized, customer-focused Service Coordinator to coordinate service operations, support our technical team, and ensure an outstanding customer experience.If you thrive in a fast-paced environment, enjoy solving problems, and can manage multiple priorities while maintaining attention to detail, we&rsquo;d like to hear from you.Position SummaryThe Service Coordinator serves as the central point of coordination for the Service Department. This position is responsible for scheduling and dispatching technical resources, managing customer communications, monitoring service requests, maintaining service ticket accuracy, and ensuring the timely completion of customer service work.The successful candidate will be highly organized, detail-oriented, customer-focused, and able to manage multiple priorities throughout the day.Primary Responsibilities&middot; Serve as the primary point of contact for customer service requests.&middot; Schedule and dispatch field technicians for service calls, maintenance visits, and project support.&middot; Monitor incoming service requests through phone, email, and service management systems.&middot; Prioritize and assign service tickets based on urgency, customer commitments, and technician availability.&middot; Maintain accurate technician schedules and resource assignments.&middot; Communicate appointment details, schedule updates, and service status information to customers.&middot; Monitor service ticket progress and ensure timely completion and documentation.&middot; Coordinate service follow-up visits and preventative maintenance activities.&middot; Escalate service issues requiring management attention.&middot; Track loaner equipment, returned equipment, and RMA activity.&middot; Assist with service reporting and operational documentation.&middot; Provide backup support for customer service functions when needed.&middot; Participate in department meetings and continuous process improvement initiatives.&middot; Maintain a clean driving record. This position is required to drive on company time.Required Qualifications&middot; High school diploma or equivalent.&middot; Minimum two (2) years of experience in dispatching, scheduling, customer service, administrative support, or a related role.&middot; Strong computer skills, including Microsoft Outlook, Word, and Excel.&middot; Excellent written and verbal communication skills.&middot; Strong organizational and time-management abilities.&middot; Ability to multitask and prioritize work in a fast-paced environment.&middot; Professional phone and customer service skills.&middot; Ability to work independently and as part of a team.&middot; Satisfactory results of a post-offer background check and drug screen.&middot; Must have a valid driver&rsquo;s license and vehicle liability insurance.Preferred Qualifications&middot; Experience using ConnectWise Manage or similar PSA/service management software.&middot; Experience working in IT services, telecommunications, HVAC, electrical, construction, or field service industries.&middot; Experience coordinating multiple technicians and service schedules.&middot; Experience handling high-volume customer communications.Key Skills&middot; Scheduling &amp; Dispatching&middot; Customer Service&middot; Communication&middot; Attention to Detail&middot; Time Management&middot; Problem Solving&middot; Resource Coordination&middot; Multitasking&middot; Team CollaborationWhat Success Looks LikeThe successful Service Coordinator will:&middot; Maintain accurate and efficient technician schedules.&middot; Ensure service requests are dispatched promptly.&middot; Communicate proactively with customers.&middot; Support high technician utilization.&middot; Help maintain excellent customer satisfaction.&middot; Keep service tickets organized, accurate, and up to date.BenefitsWe offer a competitive compensation package and benefits program, including:&middot; Medical, dental, and vision coverage for employees and eligible dependents.&middot; Basic Life and AD&amp;D coverage for employees.&middot; Health Savings Account with company contributions.&middot; Access to services through Employee Assistance Program.&middot; Retirement plan with company match of up to 4%.&middot; Six paid annual holidays.&middot; Paid time off policy for vacation and sick leave.&middot; Paid bereavement and jury duty leave.Why Join Alliant Communications?At Alliant Communications, you&rsquo;ll be part of a team that values customer service, teamwork, accountability, and continuous improvement. You&rsquo;ll play a critical role in helping customers receive exceptional support while working alongside a dedicated team of professionals.Application InstructionsTo help us identify candidates who pay attention to detail, please include the word &ldquo;Yakima&rdquo; somewhere in your answer to one of the application questions or cover letter.We look forward to hearing from you!Pay: $19.00 - $22.00 per hourApplication Question(s):<ul><li>Do you have at least two years of experience in dispatching, scheduling, customer service, or administrative support?</li><li>What hourly wage are you seeking?</li><li>Are you available to work Monday-Friday, 8:00 a.m. - 5:00 p.m. ?</li><li>Have you used ConnectWise, ServiceTitan, Autotask, or similar service management software?</li><li>A technician calls in sick and has six appointments scheduled for the day. What would be your first priority?</li><li>In three to five sentences, tell us why you would be successful in this role. Please include the word &quot;Yakima&quot; somewhere in your response. </li></ul>Work Location: In person

EMCOR

<div>About Us:
<div></div><div>
We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio-fuel projects.</div>
Job Summary:
<div>
Shambaugh is looking for a Service Coordinator / Administrative Assistant. In this position you will be responsible for a wide range of customer service and administrative duties.</div><div></div><div> 
#shambaugh #LI-DF #LI-Onsite</div>
Essential Duties &amp; Responsibilities:
<ul><li>Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
</li><li>Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.</li><li>
Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer.</li><li>
Reassign work as needed to manage customer&rsquo;s expectations, making judgements based on current workloads and priorities.
</li><li>Validate completion of work a follow up.</li><li>
Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
</li><li>Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.</li><li>
Always maintain confidentiality of customer and employer information</li><li>
Other duties assigned.</li></ul>
Qualifications:
<ul><li>Proficiency in computer usage and above basic Microsoft Office &amp; Windows skills</li><li>
Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred</li><li>
Proven experience in multi-tasking and doing several tasks at once &ndash; incoming calls, scheduling, internal personnel, emails, tracking down information, etc.</li><li>
Must be organized, self-motivated and a strong work ethic</li><li>
Professional verbal and written communication</li><li>
Experience with AS400 a plus</li><li>
Regular and reliable attendance, including the ability to work extended hours and weekends as required</li></ul>
Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy:
<div>
Please review our Affirmative Action Policy.</div>
Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR&rsquo;s normal application process &ndash; it is probably fraudulent. Geographic Disclosure:
<div>
Compensation Range: $25 - 33 per hour</div><div>
Other Compensation: annual bonus eligible</div><div>
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.</div></div>

Kurt Bridge

<div>HVAC Service Coordinator
Location: Tallahassee, FL
Job Type: Full-Time | On-Site
Compensation: Competitive Salary (DOE) + Benefits
About the Role
We are seeking a highly organized and customer-focused HVAC Service Coordinator to serve as the central point of coordination for a busy commercial service department. This position plays a critical role in ensuring the efficient scheduling, dispatching, communication, documentation, and administrative support of daily service operations.
The HVAC Service Coordinator will work closely with customers, service technicians, vendors, and management to coordinate service requests, prioritize workload, maintain accurate records, support billing activities, and ensure exceptional customer service throughout the service lifecycle. This individual will be responsible for managing multiple priorities in a fast-paced environment while maintaining accuracy, professionalism, and responsiveness.
The ideal candidate will have experience supporting field service operations within HVAC, plumbing, mechanical, electrical, controls, facilities maintenance, or related service industries.
Key Responsibilities Customer Service &amp; Communication
<ul><li>Serve as the primary point of contact for customers regarding service requests, maintenance needs, scheduling inquiries, and emergency service situations.
</li><li>Respond promptly and professionally to customer calls, emails, and inquiries.
</li><li>Provide customers with updates regarding technician arrival times, work status, scheduling changes, and service completion.
</li><li>Maintain a high level of customer satisfaction by ensuring clear and proactive communication throughout the service process.
</li><li>Resolve routine customer concerns and escalate complex issues when appropriate.
</li></ul>Scheduling &amp; Dispatch Coordination
<ul><li>Coordinate, schedule, and dispatch service technicians based on customer needs, technician skill sets, location, workload, and service priorities.
</li><li>Manage daily technician schedules to maximize productivity and efficiency.
</li><li>Coordinate emergency service requests and after-hours service coverage as needed.
</li><li>Monitor service calendars and adjust schedules in response to changing priorities and operational demands.
</li><li>Work closely with service management to balance workloads and optimize technician utilization.
</li></ul>Service Operations Support
<ul><li>Manage service requests from initiation through completion.
</li><li>Create, update, and maintain work orders, service tickets, and job records.
</li><li>Coordinate customer access requirements, site information, equipment details, and service documentation.
</li><li>Track job progress and communicate status updates to customers and internal stakeholders.
</li><li>Ensure all service activities are properly documented and completed in accordance with company procedures.
</li></ul>Administrative &amp; Documentation Management
<ul><li>Maintain accurate customer records, technician notes, service histories, purchase orders, and scheduling information within company systems.
</li><li>Review technician time entries, work order documentation, and job records for completeness and accuracy.
</li><li>Prepare and process service-related documentation, including work orders, service reports, invoices, quotations, and purchase orders.
</li><li>Organize and maintain electronic and physical records in accordance with company standards.
</li><li>Generate operational reports and assist with departmental recordkeeping as required.
</li></ul>Billing, Invoicing &amp; Financial Support
<ul><li>Support invoicing activities by ensuring service documentation is complete and accurately processed.
</li><li>Review service records to facilitate timely billing and revenue recognition.
</li><li>Assist with accounts receivable and accounts payable activities related to service operations.
</li><li>Coordinate purchase orders and vendor documentation as necessary.
</li><li>Support payroll-related processes through review and verification of technician hours and service records.
</li></ul>Team Collaboration &amp; Process Improvement
<ul><li>Collaborate closely with technicians, service managers, vendors, and internal departments to ensure smooth service delivery.
</li><li>Assist in identifying opportunities to improve scheduling efficiency, customer service processes, communication workflows, and operational effectiveness.
</li><li>Participate in departmental initiatives focused on service quality and continuous improvement.
</li><li>Support additional service department responsibilities as assigned.
</li></ul>Required Qualifications
<ul><li>High School Diploma, GED, or equivalent required.
</li><li>Minimum of three (3) years of experience in service coordination, dispatching, scheduling, customer service administration, or a related field.
</li><li>Experience supporting service operations within HVAC, mechanical, plumbing, electrical, controls, facilities maintenance, construction services, or a similar industry preferred.
</li><li>Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and related business applications.
</li><li>Strong customer service skills with the ability to professionally interact with customers, vendors, technicians, and management.
</li><li>Excellent verbal and written communication skills.
</li><li>Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
</li><li>Ability to maintain accuracy while working in a fast-paced service environment.
</li></ul>Preferred Qualifications
<ul><li>Associate Degree in Business Administration, Accounting, Operations, or a related field.
</li><li>Experience utilizing service management, dispatch, scheduling, or field service software.
</li><li>Previous experience supporting HVAC, plumbing, mechanical, electrical, or field service operations.
</li><li>Familiarity with invoicing, purchase orders, payroll support, accounts receivable, and accounts payable processes.
</li><li>Experience coordinating emergency service calls and after-hours dispatch activities.
</li></ul>Knowledge, Skills &amp; Abilities
<ul><li>Strong understanding of dispatching, scheduling, and service coordination processes.
</li><li>Knowledge of customer service best practices and service department operations.
</li><li>Ability to effectively prioritize competing service requests and operational demands.
</li><li>Strong problem-solving and decision-making abilities.
</li><li>Ability to communicate effectively with customers, technicians, vendors, and internal stakeholders.
</li><li>Strong attention to detail and documentation accuracy.
</li><li>Ability to maintain confidentiality and professionalism in all business interactions.
</li><li>Ability to adapt quickly to changing schedules, service emergencies, and evolving operational requirements.
</li><li>Strong computer proficiency and ability to learn new software systems.
</li></ul>Physical Requirements
<ul><li>Ability to sit, stand, walk, bend, and reach throughout the workday.
</li><li>Ability to operate computers, telephones, and standard office equipment for extended periods.
</li><li>Ability to communicate effectively in person, by phone, and through electronic communications.
</li><li>Ability to occasionally lift and/or move up to 25 pounds.
</li><li>Manual dexterity sufficient for data entry, document management, and office equipment operation.
</li><li>Adequate vision and hearing to effectively perform job responsibilities.
</li></ul>Work Environment
This position operates primarily within a professional office environment and requires frequent communication with customers, service technicians, vendors, and internal personnel. The role involves extensive use of computers, telephones, scheduling systems, and service management software while managing multiple priorities in a fast-paced service environment. Occasional visits to warehouse, shop, service, or project locations may be required.</div>

HVAC Service Coordinator

Ralph's Joy Of Living

<div><div><div>Benefits:</div>
<ul><li>Company parties</li>
<li>Competitive salary</li>
<li>Employee discounts</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div> 
ABOUT RALPH'S JOY OF LIVING 
We've been helping Northwest Ohio \&quot;escape from grouchy\&quot; since 1950. Ralph's is a second-generation, family-owned appliance and bedding retailer with stores in Tiffin, Findlay, and Fremont. We carry top brands &mdash; GE, Bosch, Whirlpool, LG, Frigidaire, Speed Queen, and more &mdash; and we sell, deliver, install, and service everything we sell. Our service department is what sets us apart, and the Parts &amp; Service Coordinator is the person who keeps it running.
 
WHAT YOU'LL DO 
The Parts &amp; Service Coordinator owns the parts side of every service call. You'll order parts from vendors, track every shipment, record the six required fields on every order (vendor, order date, carrier, tracking #, expected arrival, received date, invoice #), file warranty claims, and tell our techs and our customers exactly when each part is going to arrive. When a customer calls to ask \&quot;where's my part?\&quot;, you're the person with the answer.
 
TRAITS WE'RE LOOKING FOR
</div><ul><li>Detail-obsessed &mdash; you fill in every field on every order, every time, without being reminded 
 
 
</li><li>Organized &mdash; your desk, your inbox, and your spreadsheets all make sense 
 
 
</li><li>Great phone manner &mdash; confident calling GE, Bosch, Whirlpool, LG, Frigidaire, and Speed Queen reps to chase a part or push a warranty claim 
 
 
</li><li>Persistent &mdash; you don't take \&quot;we'll get back to you\&quot; for an answer 
 
 
</li><li>Customer-friendly &mdash; comfortable telling a homeowner exactly when their part will arrive 
 
 
</li><li>Team-oriented &mdash; works closely with service technicians and the warehouse 
 
 
</li><li>Honest, dependable, and unflappable when six things land on your desk at once 
 
 
</li><li>Willingness to learn &mdash; vendor systems, our POS, and the parts side of every brand we carry 
 
 
</li></ul><div>BENEFITS 
</div>Full-time Monday &ndash; Friday (nights, weekends, and holidays off) 
<ul><li>
 
 
</li>Hourly pay $17.00 &ndash; $22.00 based on experience 
<li>
 
 
</li>Health insurance plan with premium supplementation by employer for employee AND family 
<li>
 
 
</li>Paid holidays, vacations, and personal days 
<li>
 
 
</li>Retirement plan with employer match 
<li>
 
 
</li>Employee store discount program 
<li>
 
 
</li>Company-supplied workstation, phone, and tools 
<li>
 
 
</li>Continuous paid training &mdash; vendor systems, parts procedures, and our POS 
<li>
 
 
</li>Room for advancement on a growing, two-generation family business 
<li>
 
 
</li>Quarterly company team celebrations 
<li>
 
 
</li>A workplace built around the \&quot;Escape from Grouchy\&quot; philosophy &mdash; we have fun here 
<li>
 
 
</li></ul><div>QUALIFICATIONS / SKILLS 
</div>At least 18 years of age 
<ul><li>
 
 
</li>High school diploma or GED required 
<li>
 
 
</li>Possess a valid U.S. driver's license with a clean driving record 
<li>
 
 
</li>Pass a pre-employment drug screening and criminal background check 
<li>
 
 
</li>Strong computer skills &mdash; comfortable in email, spreadsheets, vendor web portals, and our POS 
<li>
 
 
</li>Excellent verbal and written communication; able to write a clear note and make a clear phone call 
<li>
 
 
</li>Demonstrated attention to detail &mdash; the role lives or dies on six required fields on every service call 
<li>
 
 
</li>Ability to manage multiple open parts orders simultaneously without losing track 
<li>
 
 
</li>Comfortable working in a small-team environment where ownership of the function matters 
<li>
 
 
</li>Customer-service, dispatch, parts, warranty, or admin experience preferred &mdash; but not required 
<li>
 
 
</li></ul><div>WE WILL TRAIN THE RIGHT CANDIDATE. 
 
 
</div><div>HOW TO APPLY 
</div>
<div> 
Apply through CareerPlug or call to set up an interview: Ralph's Joy of Living &mdash; Tiffin (Flagship) 33 N Washington St, Tiffin, OH 44883 (419) 447-1051
</div></div>This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.</div>

PARTS & SERVICE COORDINATOR

HILLER COMPANIES

<div>The Hiller Companies, LLC has an immediate opening for Marine Service Coordinator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Pay Range: $28.00 - $40.00 / Hourly

Job Summary: The Marine Service Coordinator/ Scheduler is a critical support role to the Service Manager and Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians.

Key Responsibilities:
<ul>
<li>Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems.</li>
<li>Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.</li>
<li>Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.</li>
<li>Alert management of potential problems resulting from customer or field complaints and work to resolve.</li>
<li>Review all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.</li>
<li>Maintain and process inspection documentation as required during the job completion process.</li>
<li>Assist Service Manager in tracking and addressing all jobs that are reopened due to missing information.</li>
<li>Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations</li>
<li>Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.</li>
<li>Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)</li>
<li>Serve as the point of contact for all 3rd party portals (IROL, etc.)</li>
<li>Send inspection reports to AHJ's and completion of repair notices to 3rd party portals</li>
<li>Ensure work order extensions are requested in customer portals as required.</li>
<li>Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance</li>
<li>Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.</li>
<li>Complete special projects as required.</li>
<li>Assist with research and updating quotes for existing house customers.</li>
<li>Develop positive and ongoing relationships with customers and team members.</li>
<li>Other duties as required.</li>
</ul>Requirements:
What We Are Looking For:
<ul>
<li>High School Diploma/GED is required.
</li><li>2+ years' experience in business-to-business customer service experience is required.</li>
<li>Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.</li>
<li>Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.</li>
<li>Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.</li>
<li>Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.</li>
<li>Strong record-keeping, analytical skills, time management, and job prioritization skills.</li>
<li>Remarkable organizational skills and attention to detail.</li>
<li>Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.</li>
<li>Prior experience with Service Trade or similar program.</li>
<li>Working knowledge of JD Edwards E1 or other ERP system</li>
</ul>
Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:
<ul>
<li>Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education</li>
<li>Comprehensive benefits package, including health, dental &amp; vision insurance, retirement plans, company paid &amp; voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness &amp; accident insurance and paid time off</li>
<li>Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs</li>
<li>Career advancement potential within a growing company.</li>
</ul>
Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place. 
 
Req Benefits: At The Hiller Companies, most employee benefits start from the first day of employment! This includes but is not limited to: competitive compensation package, including pay advancement opportunities for industry certifications and continuing education;
 
Compensation: 28.00-40.00</div>

Marine Service Coordinator

Total Quality Logistics (TQL)

<div>About the role:
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company. 
What&rsquo;s in it for you:<ul><li>
Compensation starting at $16.50/hour</li><li>
Comprehensive benefits package<ul><li>
Health, dental and vision coverage</li><li>
401(k) with company match</li><li>
Perks including tuition and training reimbursement, employee discounts, and financial wellness planning</li></ul></li><li>
Advancement opportunities with structured career paths</li><li>
Employee referral bonus opportunities</li><li>
Certified Great Place to Work with 900+ lifetime workplace award wins</li></ul> 
What you&rsquo;ll be doing:<ul><li>
Become the subject matter expert on all administrative tasks related to your aligned account(s)</li><li>
Document and manage all tasks in our internal systems</li><li>
Schedule appointments and help coordinate shipments from pickup to delivery</li><li>
Help resolve shipping issues with a high level of professionalism</li><li>
Provide excellent customer service to internal and external stakeholders</li><li>
Support with billing and payment processing as needed</li></ul> 
What you need:<ul><li>
1+ year customer service experience preferred</li><li>
Hall of fame work ethic with a history of excellent attendance</li><li>
Strong verbal communication skills &ndash; face to face and over the phone</li><li>
Proficient in Microsoft Office, including Word, Excel, and Outlook</li><li>
Ability to take ownership of responsibilities and see tasks through completion</li></ul> 
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.</div>

Customer Service Coordinator

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