service coordinator

Bin Saud Technical Trading Est

Location : AbudhabiQualification: Degree /DiplomaExperience: 2-3 YearsJob Description:1. Assessment of Client Requirements2. Maintaining &amp; tracking client service requests3. Accurate &amp; Timely Job Assignment &amp; Scheduling for technicians4. Coordinate with clients for enquiries, appointments etc.5. Maintain records of service request, job order and client interaction6. Prepare reports and Calibration and Test Certificates on service activities7. Collaboration with Sales , Customer and technical team to ensure seamless customer satisfaction.8. Preparing Quotes, Purchase orders and Logistics coordination.Skills1. Experience in Tally ERP is a plus2. Proved work experience as service coordinator3. Excellent communication and interpersonal skills4. Record Keeping &amp; Attention to detail.Job Type: Full-time

Service Coordinator

Culinary Depot

<div>Culinary Depot is a leading provider of commercial kitchen equipment and solutions, dedicated to delivering exceptional service and support to our customers.
Role Summary: 
We are looking for a detail-oriented and customer-focused Service Coordinator to join our team. In this role, you will ensure that customers receive timely and efficient service for their kitchen equipment needs. You will manage service scheduling, coordinate with manufacturers, respond to customer inquiries, and resolve issues to maintain high levels of satisfaction.
Key Responsibilities:<ul><li>
Schedule and dispatch local technicians to ensure timely service delivery</li><li>
Communicate with manufacturers to secure warranty coverage</li><li>
Respond to customer inquiries via phone, email, and chat promptly and professionally</li><li>
Resolve customer complaints and equipment-related issues</li><li>
Monitor outstanding cases via dashboard and provide regular updates to customers</li><li>
Collaborate with internal departments to resolve customer inquiries</li><li>
Identify trends in customer requests, manufacturer responses, or equipment issues and report to management</li><li>
Work closely with fellow Service Coordinators to ensure seamless service delivery</li></ul>
Ideal Candidate:<ul><li>
Strong organizational and communication skills</li><li>
Experience in customer service or technical support, preferably in foodservice or equipment-related industries</li><li>
Proactive, detail-oriented, and able to manage multiple priorities</li><li>
Comfortable working with cross-functional teams and external vendors</li><li>
Problem-solving mindset with a focus on improving processes</li></ul>
Why Culinary Depot: 
Join a dynamic and supportive team committed to customer satisfaction and operational excellence. We value collaboration, continuous learning, and a &ldquo;get it done&rdquo; attitude. 
We encourage you to apply, even if you don&rsquo;t meet every qualification. Your unique skills and experiences could be exactly what we&rsquo;re looking for
XBLNGHWESC</div>

INTERCARE LIMITED

Roles and ResponsibilitiesEffectively coordinate to improve productivity by managing schedules of the Workshop team and organize the services, installation and repair of machines.Handling customer calls for service request calls, emails, and messages whenever required.Ensure the adequacy of service-related equipment or material.Forecasting and monitoring of stocks / spare parts, coordinate with the procurement department to arrange spare parts for relevant customers.Respond to complaints from customers and give after-sales support when requested.Store and sort financial and non-financial data in electronic form and present reports.Handle the processing of all sales orders / quotations with accuracy and timeliness. Maintaining the database of customers of the service &amp; after-sales department.Inform clients of unforeseen delays or problems.Identify shortcomings and propose improvements.Provide weekly reports whenever asked by the Divisional Manager.Highly Desirable: Ability to read and understand technical manuals and drawings.Desired Candidate ProfileAt least Bachelor&rsquo;s degree in Mechanical/Electrical Engineering or any relevant discipline, technical qualification is highly preferredAt least two years post qualification experience in UAE, preferably in workshop industries related to outdoor and indoor cleaning equipmentGood communication skills and computer skills (MS Office/ Orion/etc.)Well-organized and responsible with an aptitude in problem-solvingTeam playerWilling to work extra hours when ever requiredJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Everon

<div>Company Overview:

At Everon, we truly believe that our people are the difference &ndash; for our organization, the customers we serve and the communities we protect. When you&rsquo;re a part of Everon, you&rsquo;ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. 


Position Summary:
 
This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.

Essential Duties and Responsibilities
<ul>
<li>Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.</li>
<li>Responsible for creating work orders, providing status to customers and following up with technicians.</li>
<li>Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.</li>
<li>Complete contract paperwork and QC paperwork.</li>
<li>Schedule sub-contractor work.</li>
<li>Work with technicians to ensure all paperwork is completed properly within the designated time.</li>
<li>Maintain appointment schedules.</li>
<li>Order material and equipment.</li>
<li>Receive material/equipment and issue material and equipment to technicians.</li>
<li>Complete daily reports.</li>
<li>Assist in coordinating activities such as scheduling, customer notification and equipment procurement.</li>
<li>Conduct physical inventory.</li>
<li>Act as a liaison between Sales, Project Managers and technicians.</li>
<li>Other duties as assigned.</li>
</ul>
Minimum Qualifications:
<ul>
<li>High School Diploma or General Education Degree (GED)</li>
<li>Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred</li>
<li>Proficient in Microsoft Office (Word, Excel &amp; PowerPoint)</li>
<li>
Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
</li>
</ul>Experience/Requirements:
<ul>
<li>Must possess good decision-making skills, be very organized and detail oriented.</li>
<li>Must have excellent oral and written communication.</li>
<li>Ability to use discretion. Problem Solving and ability to escalate matters when needed.</li>
<li>Data analysis and interpretation skills.</li>
<li>Speed and accuracy with attention to detail.</li>
<li>Dispatching and scheduling.</li>
</ul>
Physical Demands:
<ul>
<li>While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.</li>
<li>The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.</li>
<li>Must be able to drive a motor vehicle while seated for extended periods and be able to drive at night.</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li>
<li>Work Environment:</li>
<li>Normal office environment.</li>
<li>The noise level in the work environment is usually moderate.</li>
</ul>
Pay and Benefits Disclosure

The pay range for this role is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short term and long term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

AV Private Limited

Job Title: Customer Service Coordinator Job SummaryWe are seeking a proactive and organized Customer Service Coordinator to deliver exceptional service and technical support to our clients. The ideal candidate will act as a key point of contact for customer inquiries, ensuring timely resolutions, maintaining detailed documentation, and supporting smooth service operations. This role requires strong communication skills, attention to detail, and the ability to manage both customer support and administrative tasks effectively.Key Duties &amp; Responsibilities<ul><li>Provide outstanding customer service through phone, email, and live chat.</li><li>Respond promptly to customer inquiries, concerns, and service-related questions.</li><li>Identify, diagnose, and resolve technical issues related to company services.</li><li>Maintain accurate records of all customer interactions in accordance with company policies.</li><li>Coordinate with internal teams to ensure smooth resolution of customer issues.</li><li>Collect and document customer feedback to help improve services and customer experience.</li><li>Assist with administrative tasks and ensure efficient support operations.</li><li>Handle sensitive and confidential information with professionalism and discretion.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in customer service, administrative support, or a related role.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational abilities and attention to detail.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint).</li><li>Ability to multitask, prioritize, and work under minimal supervision.</li><li>Strong problem-solving skills and a customer-first mindset.</li></ul>Salary &amp; Benefits<ul><li>Salary: As per interview (expected PKR 60,000 &ndash; 70,000)</li><li>EOBI Coverage</li><li>Appreciation-based Lunch/Dinner</li><li>Bi-Annual Salary Increments + Performance-based Increments</li><li>Internal Promotions &amp; Career Growth Opportunities</li></ul>Job TypeFull-Time &amp; Permanent Location: D2, Johar Town Phase 1, Lahore (nearby candidates preferred) Work Mode: On-siteJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Coordinator

Bma Group

<div><div>Field Service Coordinator Caribbean 


JOB DESCRIPTION 
Summary: This position will be the technical service point of contact between Electrolux and our distributors and service providers in the english speaking countries of the North Latin America Cluster, building strong relations, ensuring administrative support, training, content and spare parts availability.

Duties and Responsibilities: 

<ul>
<li>Regular visits to our distributors service units to resolve open cases and develop good relations.</li>
<li>Provide regular administrative, systems and procedure training, detecting areas of opportunity to be resolved with the Electrolux team.</li>
<li>Analyze spare parts consumption by service unit to propose purchases and ensure parts availability.</li>
<li>Implement procedures and actions to resolve spare parts Backorders for warranty.</li>
<li>Analyze new product introduction to ensure critical spare parts availability, service manuals and technical content.</li>
<li>When needed visit end users to audit service procedures and avoid product replacements.</li>
<li>Audit spare parts usage to ensure the correct technical diagnosis and implement penalties when needed.</li>
<li>Review Product replacement requests before and after authorization to make sure the correct technical diagnosis is applied and avoid the product replacements when possible.</li>
<li>Propose and promote technical training.</li>
<li>Develop operational service process flows and actions to improve service cycle time, first visit resolution and net promoter Score</li>
<li>Implement and ensure the accomplishment of service policies.</li>
<li>When needed visit our distributors&rsquo; warehouses and point of sales to collect evidence and resolve quality issues.</li>
<li>Propose the opening and closing of service centers.</li>
<li>Ensure the geographical service coverage according to the product distribution</li>
<li>Present performance reports.</li></ul> 


Competencies and requirements 

<ul>
<li>Excellent written and verbal communication.</li>
<li>Very good use of Office tools (Excel - Pivot tables, word, PPT)</li>
<li>Negotiation Skills.</li>
<li>High level of organization.</li>
<li>Independent work and proactivity.</li>
<li>Ability to work without supervision</li>
<li>High orientation to consumer experience.</li>
<li>Decision making ability</li>
<li>Time management skills</li>
<li>Troubleshooting ability</li>
<li>Availability to travel 50% of time</li>
<li>Knowledge of major appliances service procedures.</li>
</ul>
Qualifications:

University degree with 4 years&rsquo; experience in administration of service units or supervision of service networks in the major appliances or similar sectors.</div></div>

Field Service Coordinator

maison d'art

As a Customer Service Coordinator, you will play a key role in supporting clients and ensuring a seamless order process from inquiry to delivery. This role requires excellent communication, organizational skills, and attention to detail to manage client requests, provide accurate information, and coordinate with internal teams until orders are fully completed.Skills<ul><li>Experience in customer service, sales coordination, or order management (showroom or trading environment is a plus).</li><li>Strong interpersonal and communication skills to effectively interact with clients and colleagues.</li><li>Solid understanding of pricing, shipping, and order fulfillment processes.</li><li>Highly organized with excellent multitasking and prioritization abilities.</li><li>Proficiency in MS Office and customer service/order management software.</li><li>Attention to detail and ability to maintain accurate records and documentation.</li><li>Strong follow-up skills and problem-solving abilities.</li><li>Positive, client-focused attitude with professionalism under pressure.</li><li>Ability to work independently as well as part of a team.</li><li>Fluency in English.</li></ul>

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