service coordinator

Piedmont Service Group

<div>Description:<p></p><p><b><br>
Open Position:</b> Service Coordinator</p><p><b>
About the company:</b></p><p>
Established in Raleigh, NC in 1971, Piedmont Service Group is a privately held energy efficiency and facilities services company focused exclusively on helping commercial, industrial, institutional, and government organizations operate and maintain their buildings in a safe, healthy, and efficient manner.</p><p><br>
Our offices located across the Carolinas and Virginia allow us to serve our clients with a team of local accredited and licensed professionals. Piedmont is committed to building lasting relationships with the customers we serve and fully understanding our customers&rsquo; needs to provide the best solution for each client.</p><p>
As a Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.</p><ul><li>
Daily coordination of Service Technicians to perform scheduled maintenance and repairs to ensure customer commitments are met</li><li>
Daily, weekly, and monthly scheduling of all Technicians</li><li>
Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs</li><li>
Quoting repair work to customers and follow-up procedures</li><li>
Work with the A/R Department on current Customer status</li><li>
Working with the Project Manager on warranty issues</li><li>
Other tasks, such as evaluating and ordering office supplies, mail, and reception</li><li>
All other duties as assigned</li></ul><p><i>
Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.</i></p><p><b>
Benefits include:</b></p><ul><li>
Medical, Dental and Vision</li><li>
Life &amp; AD&amp;D insurance</li><li>
Short and Long term disability</li><li>
401(k) / profit sharing</li><li>
Paid Time Off</li><li>
Company Vehicle</li></ul>
Requirements:
<p>
 <b>Job Requirements</b></p><ul><li>
Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word)</li><li>
Excellent verbal/written communication skills</li><li>
Excellent customer service and phone skills</li><li>
Able to understand technical terminology and mechanical processes</li><li>
Key2Act (Wennsoft) and MobileTech software experience a plus</li><li>
Strong organizational skills</li><li>
Ability to multi-task, detail-oriented and have an outgoing/positive attitude</li></ul></div>

Service Coordinator

AM/PM Door Inc.

<p><b>Service Coordinator</b></p><p><b>Location: </b>On-site</p><p><b>About the Role</b></p><p>The Service Coordinator is the operational backbone of AM/PM Door's service department. You'll own the daily scheduling of technicians, manage incoming service requests, and keep customers informed from first call through job completion. This is a fast-paced, detail-oriented role that requires strong communication skills, the ability to manage competing priorities, and a genuine interest in keeping field operations running smoothly.</p><p>You don't need to be a door technician&mdash;but you'll work closely with them every day. A willingness to learn the product lines and ask good questions goes a long way.</p><p><b>Key Responsibilities</b></p><p><b>Scheduling &amp; Dispatch</b></p><ul><li>Assign and schedule service calls, maintenance visits, and repairs across the technician team based on geography, skill set, and urgency</li><li>Adjust daily schedules in real time as priorities shift, call-outs occur, or emergency work comes in</li><li>Coordinate with technicians throughout the day to track job status, confirm ETAs, and relay updates to customers</li></ul><p><b>Customer Communication</b></p><ul><li>Serve as the primary point of contact for customers from service request intake through job completion</li><li>Set clear expectations on scheduling windows, technician arrival, and job timelines</li><li>Handle follow-up calls, reschedule requests, and escalations professionally and promptly</li></ul><p><b>Work Order &amp; Data Management</b></p><ul><li>Open, update, and close work orders accurately in the service management system</li><li>Capture job details, parts used, labor hours, and technician notes for billing and reporting purposes</li><li>Track open and pending work orders to ensure nothing falls through the cracks</li></ul><p><b>Parts &amp; Vendor Coordination</b></p><ul><li>Assist with parts ordering and tracking to support active service jobs</li><li>Coordinate with vendors and suppliers on lead times and availability as needed</li><li>Flag material shortages or delays that could impact job scheduling</li></ul><p><b>Internal Collaboration</b></p><ul><li>Partner with the Service Manager to prioritize workloads and surface capacity issues early</li><li>Communicate proactively with billing, sales, and project teams to ensure smooth handoffs and accurate job data</li><li>Support onboarding of new technicians by helping them understand scheduling workflows and communication expectations</li></ul><p><b>Qualifications</b></p><p><b>Required</b></p><ul><li>2+ years of experience in a dispatching, scheduling, customer service, or operations coordination role</li><li>Strong written and verbal communication skills&mdash;comfortable talking with customers, technicians, and managers throughout the day</li><li>Proficiency with scheduling software, CRMs, or service management platforms (experience with ServiceTitan, ServiceMax, or similar is a plus)</li><li>Ability to manage multiple priorities simultaneously without losing track of details</li><li>High level of organization and follow-through; you close loops</li></ul><p><b>Preferred</b></p><ul><li>Background in field service industries such as HVAC, plumbing, electrical, doors, or construction</li><li>Experience coordinating a team of field technicians or drivers</li><li>Comfort with Microsoft Office Suite and basic data entry</li></ul><p><b>What We Offer</b></p><ul><li>Competitive hourly pay commensurate with experience</li><li>Health, dental, and vision benefits</li><li>Paid time off and company holidays</li><li>A stable, growing company with a close-knit team and room to grow</li></ul><p><i>AM/PM Door Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.</i></p><p>Pay: $22.00 - $29.97 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Ingersoll-Rand

<div></div><div><p>Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.<br>
</p><div><div><p><b>Job Title:</b> Service Coordinator
</p></div><div><p><b>Location:</b> San Diego, CA (onsite)<br>
</p></div><div><p><br>
<b>About Us</b><b>
</b><br>
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies &ndash; from compressors to precision handling of liquids, gasses, and powers &ndash; to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we&rsquo;re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.<br>
<br>
</p></div><div><p><b>Job Overview:</b>
</p></div><div><p>This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.<br>
</p></div><p></p><div><p><b>Responsibilities:</b>
</p></div><div><ul><li>Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.
</li><li>Guide and develop service technicians as appropriate, assisting in technical issue resolution.
</li><li>Ensure timely and accurate invoicing.
</li><li>Manage service inventory and rental fleets (repair status, location, etc.)
</li><li>Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
</li><li>Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible.
</li><li>Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management.
</li><li>Submit warranty claims and ship parts to the factory. Ensure SARBOX compliance.
</li>Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.<br>
<li>
</li></ul></div><p></p><div><p><b>Requirements:</b>
</p><ul><li>High school diploma or GED
</li><li>2+ years of experience in a related field is required.
</li><li>Bilingual in English &amp; Spanish required to support our Mexico-based customers
</li><li>This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.
</li></ul><b>Core Competencies:</b>
<ul><li>Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment.
</li><li>Microsoft office software and working proficiency with hand-held computer (i.e. Smartphone, iPad) is required.
</li><li>Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.
</li><li>Exceptional customer service skills, including proper phone etiquette and skills.
</li></ul></div></div><div><div><br>
<b>Preferences:</b><b>
</b></div><ul><li>Associate or bachelor&rsquo;s degree preferred
</li><li>Knowledge of mechanical and electrical systems is preferred.
</li><li>Salesforce experience a plus
</li><li>Forklift certification a plus but not required (we'll certify you!)
</li></ul><br>
<b>Travel &amp; Work Arrangements/Requirements:</b>
<div><ul><li>This position will be based in San Diego, CA, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).
</li></ul><b>Pay Range:</b>
<br>
T he total pay range for this role, excluding incentive opportunities, is $55,000 - $75,000. The pay range takes into account a wide range of factors that include a candidate&rsquo;s skills; experience and training; licensure and certifications; and geographic location. Hired applicant will be eligible to receive nondiscretionary bonuses and incentive compensation.
</div><div><br>
<b>What we Offer:</b>
</div><div>At Ingersoll Rand, we embrace a culture of personal ownership &mdash; taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
</div></div><br>
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.</div><div></div>

Northwest Electric LLC

<div><p><b>Position Summary</b><br>
The Service Coordinator serves as a key liaison between customers, vendors, and internal departments to ensure efficient repair coordination, purchasing, inventory accuracy, and customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment.<br>
<br>
<br>
<b>Key Responsibilities</b></p>
<ul><li>Communicate effectively with customers to understand and meet their requirements while following company guidelines.</li>
<li>Coordinate repair processes across departments to ensure timely job completion and customer satisfaction.</li>
<li>Communicate with customers regarding estimates, job status, and delivery timelines.</li>
<li>Work collaboratively with team members to support customer needs and branch operations.</li>
<li>Analyze and maintain active jobs, open orders, and open quotes reports on a weekly basis.</li>
<li>Contact vendors to confirm pricing and availability of parts or repair items.</li>
<li>Complete purchasing activities, including issuing purchase orders and monitoring open purchase orders to resolution.</li>
<li>Perform weekly purchasing of stock items and assist with procurement of shop equipment and supplies.</li>
<li>Review and maintain accurate branch physical inventory on a consistent basis.</li>
<li>Process new product sales, receiving, invoicing, and customer credits.</li>
<li>Assist walk-in customers, pull orders, and load customer products as needed.</li>
<li>Answer incoming phone calls and route them to the appropriate departments.</li>
<li>Assist with special projects and other duties as assigned by the Branch Manager.</li>
<li>Attend company, vendor, or manufacturer-sponsored training to improve product knowledge and job skills.</li>
<li>Maintain a clean, organized work area as directed.</li>
<li>Support inter-departmental transfers of stock and non-stock items.</li></ul></div>

Roto-Rooter Plumbing & Water Cleanup

<div><p>The <b>Service Coordinator</b> is responsible for coordinating and supporting service operations across an assigned region. This role ensures the timely scheduling of service technicians, efficient utilization of resources, and clear, accurate communication among customers, field staff, and regional leadership. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities across multiple service areas.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<h3 class="jobSectionHeader"><b>
Regional Dispatch</b></h3>
<ul><li>
<p>Coordinate and assign service technicians across the Ohio region based on job priority, skill level, geographic location, and technician availability.</p>
</li><li>
<p>Adjust scheduled jobs to accommodate changing conditions, including lunch breaks, emergencies, and workload imbalances between locations.</p>
</li><li>
<p>Utilize dispatch software, GPS tracking, and related tools to manage assignments and monitor job progress.</p>
</li><li>
<p>Proactively advance jobs when possible to optimize technician productivity and branch availability.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Operational Coordination</b></h3>
<ul><li>
<p>Communicate with operations managers to ensure adequate technician coverage throughout the region.</p>
</li><li>
<p>Monitor daily workflow and communicate schedule changes or operational requirements to technicians and management.</p>
</li><li>
<p>Maintain accurate records of service requests, work orders, technician assignments, and scheduling adjustments.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Communication</b></h3>
<ul><li>
<p>Serve as a primary point of communication between technicians, customers, branch staff, and regional leadership.</p>
</li><li>
<p>Provide timely updates regarding job status, scheduling changes, and issues requiring escalation.</p>
</li><li>
<p>Resolve scheduling conflicts and support field operations to ensure seamless service delivery.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Customer Interaction</b></h3>
<ul><li>
<p>Respond to customer inquiries regarding service scheduling, technician arrival times, and general service coordination.</p>
</li><li>
<p>Accurately document customer needs and ensure all relevant information is communicated to technicians and management.</p>
</li><li>
<p>Act as the first point of contact for scheduling-related escalations.</p>
</li><li>
<p>Proactively identify opportunities to prevent job cancellations and retain scheduled service appointments.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Administrative Support</b></h3>
<ul><li>
<p>Provide regional and branch operations managers with daily summaries of activity, opportunities, and concerns.</p>
</li><li>
<p>Assist with cross-department coordination to support efficient regional operations.</p>
</li></ul><ul><li>
<p>Strong organizational and time-management skills.</p>
</li><li>
<p>Ability to multitask and manage competing priorities in a fast-paced environment.</p>
</li><li>
<p>Excellent written and verbal communication skills.</p>
</li><li>
<p>Proficiency with scheduling/dispatch systems and standard office software.</p>
</li><li>
<p>Ability to analyze scheduling demands and make sound operational decisions.</p>
</li><li>
<p>Experience in dispatching, scheduling, service coordination, or a related operational support role.</p>
</li><li>
<p>Familiarity with service-based or field operations preferred.</p>
</li><li>
<p>Ability to work effectively with diverse teams and customers.</p>
</li></ul><div><b>
EEO:</b></div>
<div><i>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.</i></div><br>
<div></div>
<div><i>
#NRL-SJ</i></div></div>

upchurch

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
Upchurch is a <b>rapidly growing</b>, full-service building engineering company providing <b>mechanical, plumbing, HVAC, and electrical services</b> across the southeastern United States. <b>Founded in 1970</b> and headquartered in Horn Lake, MS, Upchurch has grown through both<b> organic expansion and strategic acquisitions</b>, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions&mdash;from design and installation to ongoing maintenance and emergency support&mdash;<b>helping clients maximize building performance, energy efficiency, and equipment lifespan</b>.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
The Service Coordinator is responsible for managing and supporting field service operations by coordinating schedules, communicating with clients, and ensuring timely and efficient service delivery. This role acts as a liaison between customers, field technicians, and internal teams, ensuring a seamless workflow from service request to resolution. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage multiple tasks in a fast-paced environment.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p>
Schedule and dispatch service technicians based on priority, location, and expertise.</p></li><li><p>
Serve as the primary point of contact for customer inquiries, updates, and follow-ups.</p></li><li><p>
Monitor work order progress and ensure timely job completion.</p></li><li><p>
Maintain accurate service records and documentation in the company&rsquo;s system.</p></li><li><p>
Coordinate with inventory and parts departments to ensure availability for service calls.</p></li><li><p>
Prepare and review service reports, including technician hours, parts used, and job status.</p></li><li><p>
Collaborate with internal departments to resolve customer concerns and support technician needs.</p></li><li><p>
Track service KPIs such as response time, job completion rates, and customer satisfaction.</p></li><li><p>
Ensure compliance with company policies, safety standards, and service quality benchmarks.</p></li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li><p>
2&ndash;4 years of experience in service coordination, customer service, or operations support.</p></li><li><p>
Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems.</p></li><li><p>
Excellent communication and interpersonal skills.</p></li><li><p>
Strong attention to detail and ability to prioritize under pressure.</p></li><li><p>
Familiarity with field service environments, construction, or technical trades is preferred.</p></li><li><p>
High school diploma required; associate&rsquo;s or bachelor&rsquo;s degree in business or related field is a plus.</p></li></ul><p>
#LI-UPCHURCH1</p><p><b>
Benefits:</b></p><ul><li><p>
Competitive salary based on experience.</p></li><li><p>
Health, dental, and vision insurance.</p></li><li><p>
Paid time off and holiday pay.</p></li><li><p>
Opportunities for professional development and certification assistance.</p></li></ul><p><b>
Equal Employment Opportunity:</b></p><p>
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p></div>

GRUNDFOS

<div>
 <strong>
  What is the job about?
  <br/>
  <br/>
 </strong>
 The Service Coordinator Apply well-developed professional knowledge to liaise and build trust with customers, service staff and contractors regarding any scope of service work. Coordinate and schedule service operations and site visits.
 <br/>
 <br/>
 Handle customer requests (phone calls, orders etc.) and prepare standard quotations.
 <br/>
 <br/>
 He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner
 <br/>
 <br/>
 <strong>
  Your main responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate and schedule service operations (using Service Management System).
  </li>
  <li>
   Liaise and build trust with customers, service staff, contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &amp;Safety aspects.
  </li>
  <li>
   Organize travels and site visits.
  </li>
  <li>
   Handle customer requests (phone calls, orders etc.) and prepare simple quotations.
  </li>
  <li>
   Assist in executing plans, policies and projects (e.g. monitoring service delivery, - level and - hours metrics etc.).
  </li>
  <li>
   Handle escalated complaints from customers and drive to satisfactory conclusion.
  </li>
  <li>
   Assist leadership and colleagues continuous improvement and execution of service plans.
  </li>
  <li>
   Prepare monthly performance reports for the Head of Service &amp; Solutions.
  </li>
  <li>
   Support administration tasks related to service workshop
  </li>
  <li>
   Reports matters related to Safety, Health and Environment
  </li>
  <li>
   Lives in Grundfos&rsquo;s core values, takes responsibility for own actions and takes care of colleagues, partners and customers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Background:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree, Associate&rsquo;s Degree or equivalent work experience2 years of work experience in the industry or comparable environment
  </li>
  <li>
   SAP experience preferred
  </li>
  <li>
   Experience driving well-defined processes within the service environment.
  </li>
  <li>
   Ability to lead minor processes or projects.
  </li>
  <li>
   Ability to lead a well-defined business process within the service environment.
  </li>
  <li>
   Most likely to have 5-10 years of relevant work experience before entering level besides formal education.
  </li>
  <li>
   Technical, functional and professional
  </li>
  <li>
   Ability influence others and follow processes.
  </li>
  <li>
   Some experience supporting key business initiatives.
  </li>
  <li>
   Knowledge of best practices and relevant practices, systems in the service environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Do you want to learn more?
  <br/>
  <br/>
 </strong>
 This position is based in Egypt-Cairo. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
 <br/>
 <br/>
 If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people
 <br/>
 <br/>
 We look forward to hearing from you.
</div>


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