service coordinator

Master Systems

Job Title: Service CoordinatorLocation: Dubai, UAE Company: Master SystemsJob Summary:We are seeking a proactive and detail-oriented Service Coordinator with experience or interest in the marine industry to support our sales team and ensure smooth day-to-day operations. The Sales Coordinator will play a key role in managing customer accounts, preparing quotations, processing orders, and liaising with internal teams to deliver excellent customer service.Key Responsibilities:<ul><li>Coordinate and support the sales team in managing day-to-day operations and customer relationships.</li><li>Prepare and follow up on quotations, sales orders, and shipping documentation.</li><li>Act as the main point of contact for customer inquiries, providing accurate information on products, pricing, and lead times.</li><li>Liaise with procurement, logistics, and technical departments to ensure timely delivery of marine equipment, parts, and services.</li><li>Maintain and update customer records, order details, and sales pipeline in the CRM system.</li><li>Assist in preparing sales reports, forecasts, and presentations for management.</li><li>Monitor and track order progress, shipping schedules, and invoicing to ensure customer satisfaction.</li><li>Support the coordination of after-sales service, warranty claims, and spare parts orders when necessary.</li><li>Stay updated on industry trends, products, and technical specifications relevant to the marine sector.</li></ul>Requirements:<ul><li>Btech in ECE, EEE, Maritime Studies, Engineering, or a related field.</li><li>Proven experience in sales coordination, preferably in the marine, shipping, or offshore industry.</li><li>Strong understanding of marine equipment, systems, or services is a plus.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work independently and as part of a cross-functional team.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for career development within the marine industry.</li><li>A dynamic and supportive work environment.</li></ul>To Apply: Please send your updated CV to namitha@mastersystems.com with the subject line: Application &ndash; service coordinator Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>

Service Coordinator

XCMG

Requirements:-Diploma or bachelor&rsquo;s degree in mechanical engineering or a related field.Fluent in English Arabic and/or Chinese is a plus.Experience:-3+ years experience in a service coordination, preferably in the heavy machinery or equipment industry.Knowledge of hydraulic, mechanical, and electrical systems used in heavy equipment.Strong organisational and communication skills.Proficiency in Microsoft Office and ERP/CRM systems SAP, Oracle, etc..Job Description:-<ul><li>Service Scheduling &amp; Coordination</li></ul>Coordinate service appointments for preventive maintenance, breakdowns, and inspections.Assign tasks to field service technicians and monitor their job progress.Maintain and update service calendars and job tracking systems ERP/HCM/CRM.<ul><li>Customer Service</li></ul>Respond promptly to customer inquiries and complaints related to service issues.Provide customers with updates on job status, technician arrival times, and parts availability.Ensure service reports and feedback are properly communicated to clients.<ul><li>Job Order Management</li></ul>Open and close service job orders in the system.Verify job completion reports, labor hours, and parts used.Ensure accurate documentation of service records and technician reports.<ul><li>Spare Parts Coordination</li></ul>Coordinate with the Spare Parts Department to ensure timely availability of parts for ongoing and upcoming service jobs.Follow up on pending part deliveries and job delays.<ul><li>Warranty &amp; Claims Handling</li></ul>Assist in processing warranty claims with manufacturers or HQ.Ensure compliance with warranty policy and documentation requirements.<ul><li>Reporting &amp; Data Management</li></ul>Generate daily, weekly, and monthly service performance reports.Track technician productivity, job turnaround time, and customer satisfaction ratings.<ul><li>Internal Coordination</li></ul>Work closely with Sales, Logistics, and Finance departments for smooth operation flow.Ensure clear communication between field teams and office support.Job Types: Full-time, PermanentPay: &#65020;4,000.00 - &#65020;5,000.00 per monthApplication Question(s):<ul><li>Do you speak English and Arabic Fluently, If not please don't apply</li><li>Mandatory to have diploma or Bachelor's in Mechanical or related field. Do you have?</li><li>Work location could be in Abha, Madinah or Tabuk. Are you OK?</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Automobile service coordination: 2 years (Required)</li></ul>Language:<ul><li>Arabic ? (Required)</li><li>English ? (Preferred)</li></ul>Application Deadline: 25/08/2025

AGILE HR

Position Title: Service Coordinator (Aftersales)Experience: Fresh till 6 months (Only Genset experience preferred) Qualification: B techKey Responsibilities: Provide service and customer support during field visits. Manage on-site installation, repair, and maintenance within the assigned territory. Conduct product demonstrations for clients when required. Diagnose technical issues and identify effective solutions. Prepare and submit detailed service reports, work orders, expense reports, and timesheets. Coordinate between technical teams and management for smooth operations. Assess products for maintenance, warranty, and upgrade requirements. Collaborate with the technical team to troubleshoot and resolve issues. Understand customer needs and recommend appropriate services. Provide technical support for complex service-related concerns. Build and maintain strong customer relationships through excellent service. Respond promptly to customer queries. Maintain accurate records including maintenance logs, warranty contracts, and installation reports. Ensure all tasks are performed in line with company policies and proceduresJob Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

AFTERSALES SERVICE COORDINATOR

Midea Group

<div>
 
 
 Summary Description
 
 
 
 
 
 
 To arrange supply of spare parts to distributor in a prompt and accurate manner.
 
 
 Coordinate with call center for escalation calls, happy call, KPI tracking and calls audit.
 
 
 
 
 
 
 Key Result Areas
 
 
 
 
 
 <ul>
 <li>
 Service Support
 </li>
 <li>
 Customer Service Delivery
 </li>
 <li>
 High level of communication with distributors &amp; factories
 </li>
 <li>
 Part fill ratio
 </li>
 <li>
 Lead Time Management
 </li>
 <li>
 Call Escalations
 </li>
 <li>
 Call audit for claim approval
 </li>
 <li>
 3PL Operation management
 </li>
 </ul>
 
 
 
 
 
 Major Duties &amp; Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Interface with distributor spare parts store executive/manager &amp; ensure their parts needs are being met
 </li>
 <li>
 Forecasting of spares based on past consumption trend &amp; educate to all distributors
 </li>
 <li>
 Take spare parts orders from distributors &amp; fill them as fast as possible ( Lead time )
 </li>
 <li>
 Update inventory control system &amp; parts exploded view with price to all distributors
 </li>
 <li>
 Notify distributor for spare parts discontinuation &amp; backorder status
 </li>
 <li>
 Develop &amp; share knowledge of all parts, parts history
 </li>
 <li>
 Handle distributors all spare parts tractions like receiving part orders, issuing PI&rsquo;s &amp; follow-up for purchase orders.
 </li>
 <li>
 Issue parts purchase order to factories &amp; follow-up for dispatches
 </li>
 <li>
 Supply cost of parts information
 </li>
 <li>
 Accept direction, follow instructions &amp; work well with other people
 </li>
 <li>
 Focus to increase revenue thru spare parts &amp; accessories sale
 </li>
 <li>
 Coordinate with call center and ASC/Distributor for escalation calls closure as per customer expectations.
 </li>
 <li>
 Happy call, KPI tracking with call center.
 </li>
 <li>
 Call audit for claim payment.
 </li>
 <li>
 Generate claim from iService and coordinate with ASC/Distributors and BU finance team for payments.
 </li>
 <li>
 Coordinate with 3PL for spares operation in KSA ( Future )
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Job Requirements
 
 
 
 
 
 <ul>
 <li>
 Must have ability to get along with a broad customer base
 </li>
 <li>
 Knowledge and experience of consumer durable industries spare parts &amp; claim management.
 </li>
 <li>
 High level of communication skill using all methods like email, phone etc.
 </li>
 <li>
 Experience with system inventory management like SAP/ORACAL or the ability to learn quickly
 </li>
 <li>
 Ability to lookup parts &amp; send PI&rsquo;s with accurate price to distributors
 </li>
 <li>
 Graduate/Diploma with Minimum 5 years of experience in service coordination in consumer durable organization.
 </li>
 </ul>
 
 
 
 
 
 
 
 What You'll be Joining
 
 
 
 
 
 Midea Consumer Appliances DMCC is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.
 
 
 The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.
 
 
 Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: &ldquo;To deliver the best products and services to our customers&rdquo;. We are proud of our agile, strong, and creative team who drive our growth.
 
 
 We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.
 
 
 With Midea Consumer Appliances DMCC you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let&rsquo;s grow together.
 
 
 
 
 <ul>
 <li>
 Get to know more: https://www.midea-group.com/
 </li>
 </ul>
 
 
</div>

Synergy Solutions

Job Objective:Service Coordinator will performed all the assigned task, provided by the Head of After Sales Services. This role work as a Coordinator with After Sales Service Team to provide technical and service support in his/her assigned limits and coordinate with the management for efficiently and effectively resolve all the technical problems. Central to this role is building positive and lasting relationships with the customers and resolving technical problems effectively for achieving efficient growth in After Sales Service Department.Job Duties/Tasks/ Responsibilities:&middot; Provide service and customer support during field visit.&middot; Manage all on-site installation, repair, maintenance works with in the assigned territory and conduct client demonstration when required.&middot; Diagnose errors or technical problems and determine proper solutions.&middot; Produce timely and detailed service report.&middot; Prepare and submit work orders, expense reports and timesheets to the respected department.&middot; Cooperate with technical as well as management team.&middot; Evaluate products accurately for maintenance, warranty, upgrades and other purpose.&middot; Collaborate technical team to resolve technical issues.&middot; Understand customer requirements and recommend the right services.&middot; Understand technical issues effectively and provide technical support to the staff in case of complex issues.&middot; Build positive relationship with customers by providing excellent and outstanding services.&middot; Respond to customer queries timely and effectively.&middot; Prepare and distribute maintenance record, warranty contracts, installation report and other service reports to the After Sales Service Manager.Perform the assigned task on time and always follow the policies and procedures of the company while doing those assigned task.Education:B-Tech/DAE (Preferably in Mechanical/Electrical)Experience: Upto 1 year of experience.Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthWork Location: In person

Service Coordinator-Generator Division

Techno Medical Systems (Pvt.) Ltd.

Urgently Required: Sales and Service CoordinatorA well-established foreign-affiliated company engaged in Electromedical, Hospital, Laboratory, and Medical Research Equipment and Services is seeking a dynamic and experienced individual for the position of:Sales and Service Coordinator - Based in KarachiRequirements:<ul><li>Educational Qualification: Science Graduate (BSc or equivalent)</li><li>Experience: Minimum 5 years in a similar role within the medical, laboratory, or related equipment industry</li><li>Strong communication, coordination, and interpersonal skills</li><li>Ability to work independently and as part of a team</li></ul>*Opportunities:<ul><li>Attractive career growth prospects</li><li>Comprehensive training programs in Pakistan and abroad</li><li>Exposure to advanced medical and laboratory technologies</li><li>willing to Travel, own Transport</li></ul>Application Instructions: Interested candidates are requested to share their updated CV along with a recent photograph and detailed experience summary at the earliest.Job Type: Full-timeWork Location: In person

Sales and Service Coordinator

TYLOZ CLEANING SERVICES LLC

1. Ability to prepare daily and monthly work schedule for 300 operation staffs2. Identify problems during operations and areas for improvement in the process to resolve them in a quickly and timely manner3. Prepare quotations on a daily, monthly and yearly basis4. Professional way to answer a phone call5. Manage customers&rsquo; requirements6. Speak with clients to understand, anticipate and meet their needs7. Document all existing client contact records and service work8. Maintain updated client contact records9. Arrange site inspection10. Coordinate with Accounts Department in updating Master File on any changes, amendment, cancellation and additional contracts/services11. Coordinate with operation team to achieve high level of operational efficiencyJob Type: Full-timePay: AED1,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>How Many Years of Experience do you have?</li><li>How soon you can join?</li></ul>

Client Service Coordinator

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