Service Coordinator / Dispatch

We’re a Ricoh dealer dedicated to delivering top‑quality service, genuine parts, and unparalleled support to businesses of all sizes. With a strong local presence and a growing customer base, we’re looking for a dependable, customer‑centric associate to join our team.

Key Responsibilities

• Answer Incoming Calls – Provide courteous, knowledgeable support for service inquiries, parts requests, and general product questions.
• Order Fulfillment – Ship customer supplies via UPS, ensuring accurate packaging, labeling, and timely delivery.
• Inventory Management – Track inbound and outbound parts and supplies, maintain stock levels, and reconcile discrepancies.
• Customer Interface – Engage with customers on repair quotes, offering clear information, updates, and proactive service suggestions.

Work Schedule

• Monday–Thursday: 8 a.m. – 4 p.m. (in‑office)
• Friday: 8 a.m. – 3:30 p.m. (remote work-from-home)

Who You Are

• Communication: Excellent verbal and written English; friendly, professional, and solution‑focused.
• Tech Savvy: Comfortable using Windows PCs, email, spreadsheet software, and UPS shipping tools.
• Detail‑Oriented: Strong organizational skills, keen eye for inventory accuracy, and proactive in problem‑solving.
• Team Player: Willing to collaborate with sales, technical staff, and suppliers while maintaining independence during remote hours.

Pay: $15.00 - $18.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Location:

• Johnsburg, IL 60051 (Preferred)

Ability to Commute:

• Johnsburg, IL 60051 (Required)

Work Location: In person