Service Coordinator (Plumbing)

Job Summary
We are seeking an energetic and detail-oriented Service Coordinator specializing in plumbing to join our dynamic team. In this pivotal role, you will coordinate plumbing service requests, manage scheduling, and ensure seamless communication between customer, technicians, and office. Your proactive approach will help deliver exceptional customer service, streamline operations, and support the efficient execution of plumbing projects. This position offers an exciting opportunity to contribute to a growing organization committed to excellence and customer satisfaction. The ideal candidate will be process-driven, be comfortable with administrative tasks, and be able communicate both internally and externally.

About Us
At Johnson-Melloh hope you notice the difference. While we operate to create a profitable bottom line, our core beliefs and values drive our success. Our big picture and long-term focus is on our customers’ satisfaction, our employees’ growth and well-being, and our impact on our community. Undoubtedly, none of us will look back on our lives and say we wished we would have been less charitable, cared less about our family and community, or treated our brothers and sisters with less dignity and respect. To the contrary, we will look back and wish we had done more. At Johnson-Melloh, that’s how we strive to operate our business every day.

Responsibilities and Duties

• Coordinate technician schedules
• Ensure timely and efficient delivery of services to customers
• Receive and monitor service requests
• Communicate with customers to schedule appointments and provide updates on service status
• Maintain accurate records of service requests, work orders, and customer interactions within the multiple software, including ServiceTrade and various customer portals
• Complete additional administrative tasks as assigned
• Maintains on-call schedule for service technicians and after-hours service procedures
• Reviews of completed service work orders for accuracy

Knowledge, Skills and Abilities

• Works independently within established procedures for the specific job function.
• Excellent organizational and follow-up skills.
• Operating and working proficiency with computers, smartphones and iPad.
• Effective dispatching abilities combined with superior communication skills and phone etiquette. Join us as a Service Coordinator (Plumbing) to be a vital part of a team that values proactive problem-solving, exceptional service delivery, and continuous improvement.

Minimum Requirement

• A high school diploma or equivalent / higher education may be preferred
• 2 years of experience in coordination of HVAC/Rand/or Plumbing Services.
• Willingness to work as a team member.
• Ability to communicate effectively verbally and in writing.
• Ability to work under occasional pressure or within deadlines.
• Proficiency with Microsoft Excel and Microsoft Word.
• Dependable transportation and be able to work on-site from 7:30 AM to 4:30 PM.
• Ability to pass pre-employment drug test and background check.

We are an equal opportunity employer. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change.

Johnson Melloh, Inc. - 5925 Stockberger Place - Indianapolis, IN 46241 - (317) 244-5993

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person