Service Coordinator/Dispatcher

Bioair Mechanical & Plumbing is a rapidly growing commercial HVAC and Plumbing company serving multi-family, commercial, and industrial clients throughout San Diego County. We are seeking an organized, dependable, and detail-oriented Service Coordinator / Administrative Assistant to support our operations team and provide backup dispatch coverage when needed.

This position is ideal for someone who enjoys a fast-paced office environment, thrives on organization, and takes pride in helping keep a service business running smoothly.

Compensation is not capped and will be based off experience, attitude and skillset.

Responsibilities:

Administrative Support

• Monitor and organize company email inboxes
• Assist with document management and filing
• Support managers with miscellaneous administrative tasks
• Prepare reports, spreadsheets, and customer correspondence
• Maintain accurate records and databases
• Assist with customer follow-up and communication
• Support accounting and billing functions as needed

Dispatch Support

• Provide backup dispatch coverage for HVAC and Plumbing service technicians
• Schedule and coordinate service calls
• Communicate with technicians regarding schedule changes and customer needs
• Monitor technician progress throughout the day
• Assist with emergency service requests and priority calls
• Ensure work orders and service documentation are properly completed

Customer Service

• Answer incoming phone calls professionally
• Assist customers with service requests and scheduling
• Maintain strong communication with clients, technicians, and vendors
• Help ensure excellent customer service and timely response to customer needs

Qualifications

• Previous administrative, customer service, dispatch, or office coordination experience preferred
• Strong organizational and multitasking skills
• Excellent communication skills
• Proficiency with Microsoft Outlook, Word, and Excel
• Ability to work effectively in a fast-paced environment
• Strong attention to detail
• Professional and positive attitude
• Experience in HVAC, Plumbing, Construction, Property Management, or Service Industries is a plus
• College degree also plus but not required

We are looking for someone who is:

• Reliable and accountable
• Highly organized
• Comfortable handling multiple priorities simultaneously
• A strong communicator
• Team-oriented and willing to help wherever needed
• Interested in long-term growth opportunities with a growing company

Benefits

• Competitive pay based on experience
• Paid holidays
• Paid time off
• Health benefits
• Opportunities for advancement
• Stable, year-round work
• Supportive team environment

Pay: $20.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Work Location: In person