Service Delivery Coordinator

Service Delivery Coordinator | Ripple Fiber

We are seeking a Service Delivery Coordinator to join our team.

The shifts are Mon-Fri, 2pm-11pm or Tue-Sat, 2pm-11pm to cover our WA and CO markets.

About Ripple Fiber

At Ripple Fiber, we deliver more than high speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our Culture

We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.

About the Role

The Service Delivery Coordinator plays a critical role in delivering an excellent customer experience. This position serves as a central point of coordination between Customer Service and Field Operations, ensuring daily work orders are accurately routed, schedules are optimized, and service commitments are met.

You will manage real time routing updates, support field technicians, handle customer inquiries related to service delivery, and proactively resolve issues to ensure a smooth and positive experience for our customers.

This role requires strong communication skills, attention to detail, and the ability to remain calm and effective in a fast moving environment.

Responsibilities:

• Coordinate and route daily work orders accurately by market and technician availability
• Serve as a primary point of contact for Customer Service teams and Field Technicians
• Update routing, schedules, and work order details in real time as conditions change
• Answer inbound customer calls, emails, and chats related to service delivery and scheduling
• Troubleshoot and resolve service issues with customers and/or field staff, escalating when necessary
• Manage customer expectations regarding appointment windows and service timelines
• Maintain accurate records of customer interactions, work orders, and issue resolution
• Ensure compliance with company communication standards, procedures, and policies
• Participate in ongoing training and development to enhance knowledge and performance

Experience:

• High school diploma or equivalent required; college coursework or degree preferred
• Prior experience in customer service, dispatch, routing, or service coordination
• Strong phone and communication skills with active listening ability
• Ability to multitask, prioritize, and manage time effectively
• Proven problem solving skills and sound judgment
• Ability to remain calm and focused in high pressure situations
• Customer focused mindset with a commitment to service excellence

Additional Skills:

• Experience working in fast paced or operational environments
• Strong analytical thinking and attention to detail
• Bilingual or multilingual proficiency is a plus

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.