Service Delivery Manager Functional (Retail ERP)-4

Job Type: Contract

Job Category: IT

Job Description

Competencies: 6-8+ years experience
Merchandising
Retail - Operations
SCM Sales Order Management

Role Description:
Service Delivery Manager-Functional (Retail ERP) - Strong hands-on in Jesta Vision modules (at least two of Merchandising, Inventory/WMS, Store/POS, Order Management/Omni).
End-to-end retail process knowledge item onboarding, pricing promotions, procure-to-pay, order-to-cash, store ops, returns, stock reconciliation, seasonal planning.
Familiar with Home Furniture nuances configurable products, made-to-order, special orders, delivery installation, capacity scheduling, NDR/returns handling.
Technical - Proficiency in SQL (queries, joins, troubleshooting data issues).
Experience with integrations EDI (850/855/856/810), REST/SOAP APIs, SFTP/file drops, message queues.
Comfort with log analysis, batch schedulers, and job monitoring tools.
Exposure to reporting/BI (e.g., building extracts or validating KPIs) and Excel for analysis.

Competencies:
Merchandising
Retail - Operations
SCM Sales Order Management
Experience (Years): 6-8

Essential Skills:
Functional (Retail ERP) - Strong hands-on in Jesta Vision modules (at least two of Merchandising, Inventory/WMS, Store/POS, Order Management/Omni).
End-to-end retail process knowledge item onboarding, pricing promotions, procure-to-pay, order-to-cash, store ops, returns, stock reconciliation, seasonal planning.
Familiar with Home Furniture nuances configurable products, made-to-order, special orders, delivery installation, capacity scheduling, NDR/returns handling.
Technical - Proficiency in SQL (queries, joins, troubleshooting data issues).
Experience with integrations EDI (850/855/856/810), REST/SOAP APIs, SFTP/file drops, message queues.
Comfort with log analysis, batch schedulers, and job monitoring tools.
Exposure to reporting/BI (e.g., building extracts or validating KPIs) and Excel for analysis.
Provide L2/L3 support for Jesta Vision Suite modules (Merchandising, Inventory/WMS, Store/POS, Order Management).
Troubleshoot and resolve issues related to item setup, pricing, purchase orders, receipts, allocations, inventory adjustments, sales orders, returns, and transfers.
Monitor and maintain interface queues, batch jobs, and integrations with eCommerce platforms, payment gateways, 3PLs, and finance systems.
Execute minor enhancements, configuration changes, and data fixes with proper approvals.
Collaborate with business users to gather requirements, prepare functional specifications, and coordinate with technical teams for solution delivery.
Support patching, upgrades, SIT/UAT, and regression testing.
Maintain SOPs, runbooks, and knowledge base for ERP processes

Required Skills

TECHNICAL PROJECT MANAGER