Service Department Administrative Assistant

Overview
We are seeking a dynamic and highly organized Service Department Administrative Assistant to join our team! This vital role ensures the smooth operation of our service department by providing exceptional administrative support, managing communications, and maintaining accurate records. The ideal candidate is energetic, detail-oriented, and possesses excellent multitasking skills to help us deliver outstanding customer service and efficient office management. If you thrive in a fast-paced environment and are passionate about supporting a busy service team, this opportunity is perfect for you!

Duties

• Serve as the first point of contact at the front desk, greeting visitors and directing calls with professionalism and courtesy
• Manage incoming calls, schedule appointments, and coordinate calendar management for service technicians and managers
• Communicate proactively with customers and promptly return phone calls and emails
• Track open work orders on Dealer Management Software
• Handle clerical tasks such as filing, proofreading documents, and organizing office supplies to ensure a tidy and efficient workspace
• Perform work order audits to quality check for accuracy
• Hold technician accountable ro provide needed documentation
• Assist with office management duties including ordering supplies, maintaining office equipment, and ensuring adherence to office policies
• Provide excellent customer support by addressing inquiries promptly, supporting clients through phone or email communications, and ensuring a positive experience

Qualifications

• Proven office experience with strong clerical and administrative skills in a professional environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Must have an understanding of marine warranty process
• Experience with Lightspeed or similar dealer management software is highly desirable
• Excellent organizational skills with the ability to prioritize tasks effectively in a fast-paced setting
• Strong communication skills including phone etiquette; bilingual abilities are a plus
• Demonstrated ability to manage multiple responsibilities simultaneously while maintaining accuracy
• Ability to work well independently as well as part of a team with positive attitude and professionalism

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person