Service Department Manager

About Willis Mechanical:

For over 23 years, Willis Mechanical has been a trusted and preferred commercial HVAC mechanical service and construction provider in the Atlanta area. Our mission is to take care of our clients and make their lives easier by delivering outstanding customer service through highly skilled technicians. We provide ongoing service, maintenance agreements, and new renovation work throughout the greater Atlanta region. Our culture centers on integrity, craftsmanship, teamwork, and a service-first mindset. Our reputation is built on a team of true craftsmen and a service department that consistently outperforms the competition.

Job Description

This is not a typical service manager’s role. This is a high-impact, high-demand, high-reward leadership position for a proven HVAC service operator. This leader provides direction, strategic planning, and operational oversight to support company goals while maintaining a positive work environment. The ideal candidate thrives in a collaborative environment where team members value professional growth, take pride in their work, and share a commitment to delivering exceptional service.

We are looking for the top 1% performer in our industry, someone who has already led a dominant commercial/industrial service operation and is ready to take an established, profitable team to the next level.

Key Responsibilities:

• Supervise, coach, and develop the service group- Field Supervisors, Account Managers, Dispatch, and Estimating teams
• Growth of recurring service agreement revenue and department profitability
• Responsible for the P & L for the entire service department (planned maintenance, T&M service, quoted repairs, and retrofit projects)
• Building and enforcing the systems, KPIs, and culture, resulting in high-quality customer resolutions
• Support Human Resources to develop and retain exceptional technicians and support staff

• Actively participate and make decisions in senior leadership meetings to align service operations with company-wide goals
• Conduct regular performance evaluations and provide ongoing training and development to each member of the team
• Improve processes for scheduling, dispatch, estimating, contracts, and follow-up

Leader Skills & Attributes Required:

• A verifiable track record of success with a commercial HVAC service department
• 7–15+ years of progressive commercial/industrial HVAC service experience with at least 5 years in a Service Manager, Operations Manager, or similar role
• Deep technical knowledge of HVAC equipment (chillers, boilers, VRF, large air handlers, advanced controls/BAS, Rooftop Units, Pumps/Hydronic systems, etc )
• Proven success in implementing/using enterprise service software platforms
• Experience scaling dispatching, call-taking, and technician utilization to elite levels while maintaining world-class levels of service for customers.
• Excellent servant leader, with positive communication and conflict resolution skills
• Operates with a results-oriented, analytics-focused mindset, regularly tracking and interpreting KPIs such as average ticket, close rate, and technician billable efficiency.

Compensation & Benefits:

• Competitive salary based on experience.
• Three weeks of Paid Time Off + paid holidays
• Medical, Vision, and Dental Insurance are covered
• Company 401 (k) with match
• Opportunity to earn performance-based bonuses
• Opportunities for professional growth and development
A supportive and collaborative work environment within a company with an excellent reputation in the industry

If you’re currently one of the top performers at a respected commercial mechanical firm and you have hit the ceiling of where you are, this could be your career-defining role. You owe it to yourself to contact us.

Include a resume and a summary of your biggest service department accomplishments (revenue, profit, team size, key metrics) to be considered.

AAP/EEO Statement:
All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability or covered veteran status. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Willis Mechanical is proud to have earned the PLATINUM Hire VETS award from the Department of Labor for the past four years.