Service Department Manager

Position Summary

At Yeadon Domes, we work hard to make sure that others can play more – in any condition. As one of the few companies in the world to specialize in climate-controlled, air-supported structures, we continually strive to guarantee that the communities, teams, and organizations we serve have the best experience and product possible. We are looking for a Service Department Manager to lead our team in ensuring our domes operate safely, reliably, and of the highest standards, while also supporting customers and field teams wherever our structures are in use.

As our Service Department Manager, you’ll ensure our service operations deliver consistent, high-quality results across every dome and every customer. You’ll lead field service operations, oversee planning and execution, and support a team that responds with professionalism and urgency. If you thrive in fast-moving environments, enjoy problem-solving, and know how to lead with clarity and confidence, this role may be a great fit.

As our Service Department Manager, you will:

· Run the Playbook- You’ll oversee all aspects of the Service Department, ensuring service projects stay on schedule, on budget, and aligned with Yeadon’s high standards. From managing budgets and timelines to tracking KPIs and profitability, you’ll keep a close pulse on performance and outcomes. You’ll review and approve service estimates, technician work orders, and invoicing, making sure the details are right every time.

· Set the Pace- Quality and consistency matter here. You’ll own Yeadon’s service quality control processes including establishing protocols, monitoring adherence, and maintaining documentation to ensure every service job reflects our commitment to excellence. You’ll balance tight timelines with thoughtful execution, never losing sight of safety or customer expectations.

· Lead the Charge- You’ll directly manage and support our Service Coordinator, Field Operations Superintendent, and a team of Field Technicians. Through regular one-on-one check-ins, goal setting, and performance conversations, you’ll help your team grow and succeed. You’ll also play a key role in hiring, retention, onboarding, and training, making sure every technician is prepared, confident, and supported in the field.

· Be a Proactive and Skilled Communicator- As the face of Yeadon for service operations, you’ll build and maintain strong customer relationships through clear, professional, and responsive communication. You’ll handle escalations with urgency and diplomacy, serve as the main point of contact for installations and seasonal dome operations, and ensure customers feel informed and supported at every step.

· Stay Ready- Service doesn’t always happen during business hours. You’ll own after-hours and emergency service response, coordinating on-call schedules and ensuring timely resolution when issues arise. You’ll monitor weather conditions nationally and internationally, proactively coordinating service responses to keep domes safe and operational.

· Put Safety First- You’ll ensure service staff are properly scheduled, equipped, and aligned with Yeadon’s safety expectations. From enforcing transportation policies to conducting safety audits and ensuring OSHA compliance, you’ll help create a culture where safety is always the priority.

Yeadon is looking for a Service Manager with:

• Proven leadership and organizational skills with experience managing field service operations and budgets.
• Strong communication skills with a proven record of high-quality written and verbal communication.
• Demonstrated ability to build and maintain excellent client relationships.
• High level of accountability, professionalism, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.

Travel & Availability

• Ability and willingness to travel to national and international dome sites as required.
• Must possess a valid passport or demonstrate willingness to obtain one.

Physical & Safety Requirements

• Ability to lift up to 50 lbs, climb ladders, and work in outdoor environments under varying weather conditions.
• Must adhere to all company safety protocols and OSHA standards; responsible for enforcing safety compliance and conducting site safety audits.

We promise to:

· Get you up to speed. We don’t expect you to be an expert on domes or Yeadon the second you walk in the door. You can’t know what we expect until we communicate it to you. We will make sure that you are equipped with the tools and resources to excel in your role.

· Listen to you. We know that in seeking out skilled communicators and team-players, we will need to embody those same qualities to best support you. You’ll be the one in the field, and in the know when it comes to your projects. Let us know what’s going on – we are ready to listen.

· Let you shine however you need to. We know everyone goes about things a little bit differently, and we’re not here to micromanage your process. We care about consistency, reliability, customer experience, and results – and we trust you to know the best way for you to succeed in all of those areas.

· Commit to Diversity, Equity & Inclusion. We foster inclusivity and commit to providing a safe, positive and welcoming environment for you, all community members and employees regardless of race, ethnicity, gender identity, background or experience.

Other qualifications:

• Valid Driver’s License and an acceptable motor vehicle record in accordance with our insurance provider’s guidelines.
• Minimum of 3-5 years proven leadership and team management skills
• Operational and Project Management abilities
• Excellent communication and client service skills
• Strong problem-solving and decision making
• High integrity, ownership, and customer-first mindset
• Project Management training or certificate or equivalent work experience preferred, but not required
• Some Construction knowledge, HVAC, electrical systems preferred
• Proficiency in Microsoft Office Suite

Job Type:

· Full-time, on-site

· $85,000-$115,000 pay range

· Participation in company sponsored benefit programs including, medical, dental, vision, life insurance, 401(k), HSA/FSA available after reaching eligibility

Benefits:

· 401(k) matching

· Dental insurance

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Vision insurance

Candidate Screening and Eligibility: Final candidates will be subject to applicable background screening and motor vehicle record (MVR) checks in accordance with company policy and applicable law.

EEO Statement: We are an Equal Opportunity Employer committed to building a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

Job Type: Full-time

Pay: $85,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Why do you feel you would be a good fit for this position?
• What are two of your core values and how will they help you in this role?

Work Location: In person