Service Desk Agent

Description:

IT Service Desk Agent

Stoltenberg Consulting United States (Remote)

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10 years IT, actual technical resolutions, networks, citrix, printers, servers, drivers, installing and troubleshooting software, etc. CompTIA A+ cert a plus

FTEs with our company cannot do any other EMR FTE or consulting for any other firms or clients.

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Stoltenberg has a new job opening for an Integration Subject Matter Expert. Please see the details for this job, and all of our open positions, on our career page at Medical Technology Solutions LLC - Job Opportunities.

Requirements:

• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed.
• Respond to user inquiries and troubleshoot IT issues via phone, via remote assistance, or various self-service ticketing systems.
• Provide support for workflow related problems.
• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
• Provide level 1 & 2 remote technical support on various issues such login issues, printing, network and basic desktop & server troubleshooting.
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed.
• Assist in resolving Epic and Cerner tasks such as user account management and access control.
• Set up and troubleshoot Epic and Cerner connectivity for remote users.
• Collaborate with the client Epic and Cerner analysts to ensure seamless operations.