Service Desk Analyst

Job Overview
Join our dynamic team as a Service Desk Analyst, where your enthusiasm and technical expertise will drive exceptional support experiences for our users. In this energetic role, you will serve as the first point of contact for resolving IT-related issues, ensuring smooth operations across our organization. Your proactive approach and problem-solving skills will empower users to stay productive and confident in their technology environment. This paid position offers an exciting opportunity to develop your skills in a fast-paced, collaborative setting while making a tangible impact on daily business functions.

Responsibilities

• Act as the primary contact for all IT support requests via phone, email, or ticketing systems, delivering prompt and professional assistance.
• Diagnose and troubleshoot hardware, software, network, and system issues with clarity and precision.
• Escalate complex problems to specialized teams while maintaining communication with users throughout the resolution process.
• Document support interactions thoroughly, including steps taken and solutions provided, to build a comprehensive knowledge base.
• Assist with onboarding new employees by setting up devices, accounts, and access permissions efficiently.
• Monitor system alerts and perform routine maintenance tasks to prevent potential disruptions.
• Contribute to continuous improvement initiatives by providing feedback on common issues and suggesting process enhancements.

Requirements

• Demonstrated experience in IT support or help desk roles, with a strong customer service orientation.
• Knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Familiarity with troubleshooting tools and ticketing systems to manage support requests effectively.
• Strong communication skills to clearly explain technical issues to non-technical users.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• A background or interest in quantum engineering is a plus, reflecting an innovative mindset eager to learn emerging technologies.
• Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous but not mandatory. Embark on a rewarding journey where your technical talents meet your passion for helping others! We’re committed to fostering an inclusive environment that values energy, transparency, and continuous growth—empowering you every step of the way to excel as a Service Desk Analyst.

Pay: $26.00 - $33.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person