Service Desk Analyst

Responsibilities:

• Provide technical support to users for moderately complex computer related technical problems.
• Communicate technical issues over the phone to a variety of customers
• Answer service desk telephones
• Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
• Resolve or refer highly complex technical problems as appropriate.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using an incident management database and maintain history records and related problem documentation.
• Identify customer problems and complaints to ensure that inquiries are successfully resolved.
• IT Hardware procurement (Laptop, peripherals, Mobility devices)
• Purchase Order (PO) lifecycle management
• Inventory/CMDM alignment
• Excel/reporting/data analysis

Pay: $16.00 - $18.00 per hour

Work Location: In person