Service Desk Analyst II

Join Our Team at EnergyUnited

At EnergyUnited, we are committed to being safe, secure, present, and member focused. We’re looking for a skilled and service-driven Service Desk Analyst II to join our IT Services and Analytics team.

In this role, you’ll be a key resource for employees across the organization by resolving technical issues, supporting systems, and helping ensure a smooth and secure IT experience for our teams.

What You’ll Do

As a Service Desk Analyst II, you will:

• Provide first- and second-level technical support for hardware, software, and network issues
• Manage and resolve service requests using our IT ticketing system
• Troubleshoot desktops, laptops, mobile devices, printers, and other equipment
• Install, configure, and maintain systems and business applications
• Support user accounts, access requests, and multi-factor authentication
• Assist with device deployment, imaging, and configuration
• Escalate complex issues to specialized IT teams when needed
• Identify and report potential cybersecurity concerns
• Document solutions and contribute to our knowledge base
• Support system updates, patching, and software installs
• Train and guide users on technology and best practices
• Help manage IT inventory and asset tracking
• Participate in process improvements and team collaboration efforts

North Carolina’s largest electric cooperative, EnergyUnited, delivers reliable energy and services that improve the quality of life for our customers and communities. We invite you to join our team if you possess the qualities on which we’ve based our success for over 60 years – Safety, Integrity, Commitment and Excellence.

EnergyUnited offers a comprehensive benefit package.

EnergyUnited is an Equal Opportunity – Affirmative Action Employer

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What We’re Looking For

Required:

• Associate degree in IT, Computer Science, Business Administration, or related field (or equivalent experience)
• At least 2 years of experience in IT support or service desk environments
• Strong troubleshooting and problem-solving skills
• Experience working with ticketing systems
• Valid North Carolina driver’s license

Preferred:

• Experience in a utility or government environment
• CompTIA A+, Network+, or Security+ certifications
• Familiarity with ITIL framework

Work Environment & Expectations

• Standard hours: 7:00 a.m. – 4:00 p.m., with occasional flexibility required

• Participation in an on-call rotation for after-hours support
• Must be available during adverse weather events

Why EnergyUnited?

At EnergyUnited, you’re more than an employee, you’re part of a team that powers communities. We offer a supportive work environment, opportunities for growth, and the chance to make a real impact.

Residency Requirement

Employees must live within EnergyUnited’s service area (19 counties) or within a 40-mile radius of an EnergyUnited office.

As a federal contractor subject to the nondiscrimination and affirmative action obligations of Executive Order 11246, as amended, and its implementing regulations, Section 503 of the Rehabilitation Act of 1973, as amended, and its implementing regulations at 41 CFR § 60-741, and the Vietnam Era Veterans Readjustment Assistance Act, as amended, and its implementing regulations at 41 CFR § 60-300, EnergyUnited EMC (hereinafter referred to as "the Cooperative"), with the full support of the Chief Executive Officer (CEO), reaffirms that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, any other characteristic protected by federal, state or local laws, or status as a protected veteran.