Service Desk Consultant

One of our clients in the government domain is seeking IT Service Desk Consultant.

IT Service Desk Consultan

tOn-Sit

e1320 Arthur E Adams Dr, Columbus, OH 4322

1Long Ter

m
Shift Timin

• g:This will be a second shift position, 3:00 PM to 11:00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night.( End of work week is Saturday night @ 11:00 PM
• ).May be asked to work overtime to cover other staff at times; however, this will probably occur very seldo

m.
Responsibiliti

es:Provide call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters metadata into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform-specific documentatio

n).
Knowledge

• of:Computers and electro
• nicsOral and written communication tools and techni
• quesCustomer support and personal ser
• viceTelecommunications (e.g., microwave, wireless, fiberop
• tic)IT security principles and met
• hodsMotorola MCC 7500 Radio Con
• soleMARCS tower site safety practices (e.g., HVAC, door alarms, e
• tc.)Operating system installation and configuration proced
• uresNetwork standards, protocols, and proced
• uresPlatform u
• sageCapabilities of network equipment including routers, switches, bridges, and related hard
• wareBackup and recovery techni
• quesTechnical writing and documentation pract

ices
Sk

• ills:Reading comprehe
• nsionSpe
• akingService orient
• ationInstall
• ationTroublesho
• otingCritical thi
• nkingSystems evaluation and operational/systems monit

oring
Abili

• ty to:Transport items up to 5
• 0 lbs.Operate help desk software (e.g., ServiceNow, Salesforce, Remedy, Cisco Finesse, Jabber (for call center), IRIS, PowerShell, Genesis, UEM, Grafana, and Microsoft Office 365 applica
• tions)Carry out instructions in written, oral, or pictoria
• l formUnderstand manuals and verbal instructions that are technical in
• natureStay abreast of current technologies in assigned IT
• areasDeal with problems involving several variables in a familiar c

ontext
Skills Re

• quired:Experience in Help Desk Software (e.g., ServiceNow & Remedy, IRIS, PowerShell, Genesis, UEM, Gra fana).+
• 5 YearsCapable of High-Level Documentation and Attention to Detail in Service Now / Ticketing sol ution.+
• 3 YearsService orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monit oring.+

5 years