Service Desk Engineer

Hiring | Service Desk

Location: Bangalore \Hyderabad\Faridabad\Vadodara
Experience: 0–2 Years
Role: IT End User Services / Service Desk

We are looking for a Service Desk to provide first-level IT support in an enterprise environment. This role involves handling user incidents and service requests, performing basic troubleshooting, and ensuring timely escalation .

Key Responsibilities:

• Manage incidents and service requests using ITSM tools (e.g., ServiceNow)
• Provide basic troubleshooting for laptops, desktops, printers, and peripherals
• Support users on Windows OS and basic macOS issues
• Assist with MS Office / O365 related queries
• Maintain asset inventory and perform basic compliance checks
• Coordinate with L2 teams and vendors for issue resolution
• Ensure SLA adherence and effective user communication

Required Skills:

• Knowledge of Windows OS & basic macOS
• Understanding of LAN, Wi-Fi, and VPN concepts
• Familiarity with endpoint security & antivirus tools
• Strong communication and customer service orientation

Preferred Certifications:

• ITIL® Foundation
• Microsoft Fundamentals or equivalent

If you’re looking to start or grow your career in IT Support and End User Services, we’d love to connect!

Apply now or share with your network.
Yashaswini@xevyte.com

Job Type: Full-time

Pay: ₹50,000.00 - ₹200,000.00 per year

Work Location: In person