Service Desk Engineer

Datotel, located in downtown St. Louis, provides strategic business solutions for Cloud Computing, Colocation, Managed Services and Outsourced IT. The Datotel team works closely with each client to provide services based on their exact needs. In addition to our up to the minute technology, our team provides both responsive service and unparalleled expertise for our clients. Career satisfaction and growth are some of the many foundational elements found at Datotel. You have the opportunity to work with dynamic, smart people on challenging projects. We are always looking for people who share our core values: Passion, Integrity, Fun, Teamwork, Superior Business Value to Clients and Improving the Community in Which We Work. These values provide the standards of behavior that we individually and collectively embrace and unite us as a team.

Datotel is seeking a talented, Service Desk Engineer to join their team.

Qualifications

• An undergraduate degree in Computer Science, preferred; OR an equivalent combination of education and experience. Professional certifications are desired (Cisco, Microsoft, etc.)
• At least two years of experience working as a help desk or service desk engineer (MSP experience preferred).
• At least two years of experience utilizing, troubleshooting, researching, and/or fixing the following:
• Windows 10 and above
• Microsoft 365 Admin Center
• Entra
• Exchange
• SharePoint
• Teams
• Licensing
• Active Directory
• Windows Server 2012 and above
• Android and iOS devices
• Printers/Scanners
• Microsoft Office Suite
• TCP/IP and Basic Networking
• Familiarity with Active Directory management, GPO implementation, Microsoft Windows Server environments, and network security protocols.
• Excellent communication skills combined with a proactive attitude towards customer service; able to explain technical concepts clearly to non-technical users.
• Knowledge of help desk best practices along with strong organizational skills to manage multiple cases simultaneously in a fast-paced setting.

Responsibilities

• Provide technical support and exceptional customer service via phone, email, chat (Thread)
• Review and manage assigned support cases each day, ensuring all cases are up to date, actively responded to, and progressing toward a resolution
• Supports and assists with the operation and management of the Datotel IT infrastructure and systems.
• Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux, ensuring optimal performance.
• Manage computer hardware components, including desktops, laptops, mobile devices, printers, and peripherals, performing upgrades and repairs as needed.
• Assist with Active Directory management for user account provisioning, permissions, GPO (Group Policy Object) application, and password resets.
• Monitor and maintain IT infrastructure components like Microsoft Windows Server environments and Cisco Meraki networking equipment to ensure stability and security.
• Support the deployment and management of endpoint security solutions
• Contribute to documentation efforts by updating knowledge bases with troubleshooting steps and best practices for future reference.
• Communicate effectively with end-users by translating technical language into clear instructions while maintaining a positive attitude.
• Work closely with other departments/customers collaborating with other IT staff for requirements gathering and cross-functional tasks and issues.

Compensation and Benefits

• Salary commensurate with experience
• Medical, dental, and vision benefits including life insurance, disability and family and medical leave programs
• 401K Plan with company matching
• Flexible spending accounts for daycare, health care and adoption expenses
• Ten paid holidays and paid vacation (based on full calendar year)
• Sabbatical program
• Company supported continuing education and training
• Monthly cell phone reimbursements
• Casual dress code and free parking at downtown office

Job Type: Full-time

Pay: $48,000 - $60,000

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Work Location: Hybrid

Pay: $48,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave

Experience:

• IT support: 2 years (Required)

Ability to Commute:

• St. Louis, MO 63101 (Required)

Work Location: Hybrid remote in St. Louis, MO 63101