Service Desk Personnel

One of our clients in the government domain is seeking Service Desk Personnel.

Service Desk Personnel

On-Site

312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243

12 Months

Physical Requirement:

Must be able to lift at least 50 pounds.

Preferred Experience:

IT Call Center Experience preferred. Able to handle call volumes of up to 30 calls per day. People/Customer Service skills required.

Printer Administration and Troubleshooting:

Server Print Queue and Local Queues.

Active Directory Management:

Able to navigate different OUs. Able to look up attributes. Able to reset passwords and unlock accounts.

iOS Management, Support, and Deployment:

Setting up new phones and iPads. Resetting iTunes accounts. Resetting network settings. Backup and restore device data.

Video Conferencing:

Cisco WebEx. Microsoft Teams. Cisco Presence Video Solutions.

Network Troubleshooting:

Internal vs. External Networks. VPN. LTE. Wi-Fi.

Application Troubleshooting:

Account Permissions. Compatibility Settings. Browser vs. Installed Applications.

Remote Support:

MSRA. RDP. Microsoft Teams. WebEx. Hardware Deployment Hardware setup and deployment support.

ServiceNow:

Ticket Management. Ticket Assignment.