Service Desk Representative

The Service Desk

Roles and Responsibilities

The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

Specific Responsibilities

• Say, "Hi" and greet members/guests enthusiastically and efficiently handle the check-in process
• Explain and enforce facility regulations, policies, and procedures to members, guests, employees and third-party vendors
• Be knowledgable about all programs and activities offered by Enterprise Sports
• Promote club services and activities
• Answer telephone and field calls
• Schedule service appointments either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor

Other Functions

• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain Safety Manual, message log, and lost and found ledger
• Attend site meetings and trainings
• Handle injury and illness and security incident reporting

Qualifications

• High School Diploma
• 1 year in customer service or 1 year in service industry
• Previous health club experience is a plus
• Must be detailed oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Basic computer skills, customer service skills, results oriented, ability to multi-task, and commitment to the fitness industry
• CPR certified
• Proof of citizenship or legal status

Physical and Working conditions

• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in the same shift: ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Enterprise Sports safety standards

Benefits and Compensation

• Competitive hourly compensation
• free gym membership

Job Type: Part-time

Pay: $16.90 per hour

Benefits:

• Employee discount

Work Location: In person