Service Desk Support Trainee

Work Location: Hyderabad
Education Qualification: BCA, BSc – CS, IT, AIDS, MSc – CS, IT, AIDS, MCA, B Com – CS, with strong written and verbal communication skills
No of openings: 200+
Experience : 0-6 months relevant work experience

Job Description:
Provides comprehensive remote support across major operating systems –
Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
Follows documented procedures for issues presented and escalates further if need be.
Delivers support for G suite applications, covering installation and basic usage
When necessary, escalate issues to the SMEs / Leads for resolution.
Employee advanced troubleshooting techniques to diagnose and resolve problems efficiently.
Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
Communicate effectively with non-technical users to explain solutions in an understandable manner.

Required Skills:
0-6 months relevant work experience
Excellent communication skills, should be able to hold a conversation
Basic troubleshooting and should be able to comprehend the issues presented
Ability to deal professionally as well as ability to learn new products and technologies
Good customer service skills, multitasking and documentation skills
Ability to adjust quickly to the changing priorities and implement the same per business requirements
Basic knowledge of IT systems
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Name(Required)
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Do you have basic troubleshooting experience?(Required)
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Do you have basic IT knowledge?(Required)
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Do you have a degree?(Required)
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No
Do you have good communication skills both written and spoken?(Required)
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Do you have a minimum of 6 months of relevant work experience?(Required)
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