Service Desk Technician

Job Title: Service Desk Technician

Location: Victor, NY (Onsite)

Employment Type: 6-month contract to hire

Hours: Monday - Friday (7:30 am - 4 pm)

About the Company

Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.

Overview

Seeking a reliable, customer-focused Service Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Key Responsibilities

Provide first-line technical support via phone, email, and in person
Troubleshoot hardware, software, and network-related issues
Support user accounts, password resets, and permissions in Active Directory
Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
Set up and configure desktops, laptops, and peripherals
Escalate more complex issues as needed
Document tickets, resolutions, and processes
Deliver strong customer service to internal users

Required Skills & Qualifications

Experience or exposure to Active Directory (user management, resets, permissions)
Basic knowledge of Cisco networking (switches, routers, connectivity)
Comfortable handling phone support and interacting with users daily
Strong communication and customer service skills
Ability to work onsite and support users face-to-face
Basic understanding of Windows environments and IT fundamentals

Preferred