Service Desk Technician

Job Overview
West Central Technology is seeking Service Desk Technicians to join our growing team. This role is designed to scale based on experience and skill level, supporting both entry level (Level 1) and more advanced (Level 2) candidates.
Our ideal technician has a passion for process, precision in their work, and a continuous improvement mindset. You should be comfortable working in a structured environment while also contributing to the evolution of our systems and service delivery.
This position requires strong communication skills, both with clients and internal team members, and the ability to operate effectively in a fast paced, team-oriented environment.

Company Description
West Central Technology is an IT support and services provider focused on helping businesses operate securely and efficiently.
Our mission is to continuously innovate with a growth mindset as a team. We strive to be a positive force in our community while fostering growth and excellence in everything we do.

Our Core Values
We are looking for individuals who naturally align with our core values:
Understanding We approach all situations with kindness, patience, and respect. Our focus is on building strong relationships and delivering positive outcomes.
Integrity We hold ourselves accountable and operate with honesty and transparency in everything we do.
Pride We take ownership in our work and are committed to delivering high quality results with attention to detail.

Responsibilities

Responsibilities will vary slightly based on experience level but may include:

• Provide technical support to end users and resolve IT related issues
• Escalate or collaborate with Field Engineers as needed
• Maintain and update client documentation
• Ensure internal systems contain accurate and up to date information
• Communicate with clients regarding updates, resolutions, and next steps
• Contribute to a positive and productive team environment
• Maintain certifications and pursue continued technical development
• Assist with maintaining organization and cleanliness of workspaces
• Perform other duties as required.

Skills and Qualifications
For Level 1 Candidates:

• Foundational knowledge of computer systems, hardware, and basic networking
• Strong communication and customer service skills
• Organized and process oriented
• Willingness to learn and obtain certifications

For Level 2 Candidates:

• Deeper troubleshooting experience across systems, servers, and networks
• Ability to work more independently on complex issues
• Experience supporting business IT environments
• Relevant certifications or equivalent experience

General Requirements

• Ability to communicate technical concepts clearly both verbal and written
• Ability to travel as needed
• Ability to work scheduled hours
• Familiarity with standard office equipment and tools

Compensation

Compensation is based on experience, skill level, and certifications. Both hourly and salary positions are available.