Service Desk Technician ( LOCALS ONLY )

Service Desk Technician

Location : Work from home ---- Bellview, FL

Duration : 1 year plus extensions

Are you passionate about technology and eager to provide exceptional IT support? We are seeking a dedicated Service Desk Technician (LOCALS ONLY) to join our dynamic team! In this role, you will be the first point of contact for end-users, delivering prompt and effective technical assistance to ensure seamless operations. Your energetic approach and problem-solving skills will help keep our IT infrastructure running smoothly, supporting a wide range of hardware, software, and network systems. This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to delivering outstanding customer service.

Provide frontline technical support via help desk tickets, phone calls, and on-site visits, addressing issues related to hardware, software, and network connectivity
Troubleshoot and resolve software problems across operating systems including Windows, macOS, and Linux, ensuring minimal downtime for users
Manage computer hardware assets by installing, configuring, repairing, and maintaining desktops, laptops, mobile devices, printers, and peripherals
Assist with Active Directory management including user account creation, permissions setup, Group Policy Objects (GPO), and user account troubleshooting
Utilize tools like SCCM (System Center Configuration Manager), BMC Remedy, ServiceNow, Jira, and ServiceNow for ticketing, asset management, and incident tracking
Collaborate with IT teams on network administration tasks involving Meraki devices and troubleshooting TCP/IP issues to ensure secure and reliable connectivity
Support the deployment and maintenance of IT infrastructure components such as Microsoft Windows Server environments and Microsoft Office applications
Help users with mobile device configuration and support across various operating systems to enhance productivity
Proven experience in providing technical support within a help desk or IT support environment
Strong knowledge of computer hardware components and troubleshooting techniques for desktops, laptops, printers, and mobile devices
Hands-on experience with operating systems including Windows (Windows 10/11), macOS, Linux distributions; familiarity with their respective troubleshooting procedures
Understanding of computer networking concepts such as TCP/IP protocols, DNS management, LAN/WAN configuration, VPN setup, firewall configuration (including Meraki devices), and network security best practices
Familiarity with Active Directory administration and Group Policy management for user access control
Experience using enterprise tools like SCCM for software deployment; BMC Remedy or ServiceNow for incident management; Jira for issue tracking
Knowledge of IT infrastructure components including Microsoft Windows Server environments and basic network administration tasks
Excellent communication skills with the ability to explain technical issues clearly to non-technical users
Analysis skills to diagnose complex problems quickly and implement effective solutions in a timely manner

Join us to make a difference by ensuring our technology systems operate flawlessly! Your proactive attitude combined with your technical expertise will empower our team to succeed every day.

Pay: $25.00 - $33.00 per hour

Benefits: