Service Desk/Field Technician

Do you like fast-paced, ever-changing challenges, a diverse technical environment and want to provide the highest-level service to each of our clients? Want to work for a company awarded the "MSP-501 Award from Channel Futures"? Then you may be one of us. We want you to come and join our team!

If you are a skilled Service Desk/Field Technician, we have a spot for you. You would be responsible for providing technical assistance for our many clients; support related to computer systems, hardware, or software – but it’s all about the people you would be helping. If providing the white glove quality service with excellent customer service while also gaining knowledge of all things IT related is something you thrive on, this is the role for you. You’ll respond to support queries, run diagnostic programs, isolate problems, and determine and implement solutions. Candidates must currently reside within 30 mins of Boston, MA. This position will work from home and must be able to go on-site to support the clients in the Greater Boston Metro area at least 3-5 times a week. Must have your own vehicle (not public transportation). Travel mileage is reimbursed.

Summary of duties and responsibilities (not comprehensive of all tasks):

1. End User support onsite

2. Manage client's IT infrastructure including VMware infrastructure, Switches, Storage devices, Routers, Firewalls, Servers, Workstations, and mobile devices

3. Able to create procedures, documentation, and reports

4. Function as first level support

5. Willing to work after hours when needed

6. Candidate should have experience in IT support, must be able to work well under pressure, independently, and have excellent verbal and written communication skills.

What you need to succeed (minimum qualifications):

· Experience with Microsoft 365, Microsoft desktop and server systems, MS Exchange, Active Directory, IIS, and Terminal servers.

· Networking - TCP/IP, DNS, DHCP, Routing, VLAN, IPSEC and SSL VPN, Firewalls and Wireless networks.

· Knowledge of Storage arrays, backup and replication solutions, monitoring systems.

· Experience in troubleshooting technical issues.

What will give you a competitive edge (preferred qualifications):

· Certifications or experience with products from VMware, FortiGate, Microsoft, and Cisco.

· Experience with TrendMicro, Dell Server, and storage, Symantec backup exec and enterprise vault, Veeam, CrashPlan, Google Apps, and Apple products.

· Knowledge working for an MSP with remote monitoring and management tools.

· Experience in the design and implementation of IT solutions to fit client needs.

· Familiar with setting up VMware Virtual infrastructure. Hyper-V advantage.

· Familiar with MAC troubleshooting and deployments.

Physical Requirements for you to be able to do the work:

· Stand/sit/walk for extended periods of time.

· Ability to lift/push/pull 40 lbs.

If you want to work for a company that offers great benefits, good work/life balance and many opportunities to develop and grow Velonex is a good company to join. Velonex Technologies fosters an environment that is both challenging and rewarding – fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.

*EEO Statement*

Velonex Technologies is an equal opportunity employer.

Our Core Values are who we are and in everything we do:

· We serve others

· We are committed to continuous improvement

· We are learners & sharers of knowledge

· We strive for excellence

· We do everything with honesty and integrity

Job Type: Full-time

Pay: $28.00 - $33.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• Do you live within 30 mins of the Boston area?
• Do you have your own vehicle to visit clients on-site?
• Are you ok with traveling to on-site clients within the Boston Metro area?

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)

Work Location: On the road