Service Dispatcher

Why Work With Us

At Horsetooth HeatingAir, we're not just an HVAC company; we're a family that values and supports our employees. We understand that a positive work environment leads to job satisfaction and professional growth. Here's why you should join our team:

• Caring Company Culture: We prioritize creating a workplace where every employee feels valued and appreciated.
• Involved Ownership: Our leadership team is active in the field and understands the challenges technicians face daily.
• Trusting Environment: We provide guidance and support but trust our team to take ownership of their work without micromanagement.
• Quarterly Giveaways: We recognize and reward hard work through quarterly giveaways.
• Financial Coaching: We offer financial coaching to help employees improve their financial well-being, from boosting credit scores to qualifying for home loans.
• Dealer Training: We invest in ongoing professional development with training sessions every other month to ensure you stay ahead in the industry.

To learn more about us, visit: https://horsetoothheatingandair.prevueaps.com/jobs/

Benefits We Offer:

• Comprehensive Health Coverage: Medical plans with over 50% of premiums paid by the company, plus optional dental and vision coverage.
• Paid Time Off: Generous vacation, sick time, and paid holidays so you can recharge and take care of life's needs.
• Financial Security: $25,000 life insurance and a 401(k) plan with company match to help you plan for the future.
• Flexible SpendingSavings: HSA with $600 annual employer contribution.
• Peace of Mind: Company-paid short-term disability for unexpected life events.
• Convenient Healthcare Access: Free access to employer-paid Nice Healthcare-chat, video, or in-person visits for physicals, labs, imaging, and 550+ medications at no cost.
• Professional GrowthSupport: Paid training and company-provided uniforms.

Pay Rate: $25.00-32.00 hourly, depending on experience plus spiffs

Position Summary:

We are looking for a reliable and detail-oriented Service Dispatcher to join our team. In this role, you'll be the key connection between our customers and technicians - coordinating daily schedules, dispatching calls, and keeping operations running smoothly. You'll work closely with both our service and sales teams to align priorities and ensure a great experience for every customer. The ideal candidate is a strong communicator, loves keeping things organized, and thrives in a fast-paced environment where no two days are the same.

Work Hours: 7:30 am - 5:00 pm Monday to Friday (Weekends, overtime, and evenings on occasion)

Required Qualifications:

• 2+ years of experience in dispatching, scheduling or service coordination
• Prior experience in HVAC, home services, or trades is preferred
• High school diploma or equivalent
• High attention to detail with the ability to stay calm under pressure
• Sales coordination experience is a plus
• Proficiency in MS Office, Google Workspace, and ability to learn software programs
• A team player who works well with technicians, sales staff, and customers alike

Join our team and become part of a company that truly cares about its employees and customers. Apply today!