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Service Dispatcher

Job Title: Service Dispatcher
Location: Des Moines
Reports To: Global Service Manager
Job Type: Full-Time
Direct Reports: None

Join Team Kline – Where you’re not just an employee, you’re an owner!
When you join Team Kline you become an employee owner, sharing in our success as we continue to grow. Since wiring our first home in 2004, we’ve grown to around 400 team members across five locations: Des Moines, Cedar Rapids, Waterloo, Omaha, and Kansas City. We’ve expanded our services to include HVAC, electrical, plumbing, and more!

Job Summary:
We are seeking an organized and detail-oriented Dispatcher to schedule service appointments for all branch locations, coordinate service calls and dispatch technicians efficiently following reports for accurate call placement. The ideal candidate will have strong communication skills, the ability to multitask under pressure and has experience in scheduling and logistics.

Key Responsibilities:

Field incoming phone calls to schedule service appointments for all branch locations
Schedule and dispatch service technicians based on customer requests, technician availability and skill level and location
Montor job progress and adjust schedules as needed to maximize efficiency
Provide feedback and updates to Service Manager throughout the day
Communicate with customers to confirm appointments and provide updates
Ensure each call is accurate and detailed to set our technicians up for success
Provide support to team members throughout the day as needed
Address customer inquiries, provide information about our services and resolve basic issues
Maintain accurate records of service calls
Communicate effectively with Customer Service Representatives and Service Managers to coordinate scheduling
Work with Customer Service Representatives to prioritize urgent service requests
Provide consistent support to field technicians providing them with necessary job details and important information about their customers
Rescheduling appointments as needed
Assist with outbound calls to schedule appointments or follow up on service requests
Perform other duties as assigned to support the team and company

Qualifications:

High school diploma or equivalent
1-3 years experience in dispatching, scheduling or a related field
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer knowledge
Excellent verbal and written communication skills
Friendly and professional demeanor
Strong problem-solving skills and the ability to make quick decisions while prioritizing attention to detail
A basic understanding of our service area – main roads, cities, towns, etc.
Must have reliable transportation as this is an in-person position
Ability to accurately type 50 wpm
Knowledge of Service Titan is a plus
Experience in the service industry is a plus

Physical Requirements & Work Environment

Prolonged periods of sitting at a desk and working on a computer
Frequent use of a telephone and computer to communicate with customers and teammates
Occasional lifting of office supplies, files and equipment up to 25 pounds
Ability to move freely around the office to access files, office equipment and interact with team members
Regularly required to talk or hear and occasionally required to stand, walk and reach with hands and arms

Why Team Kline?

Competitive Benefits: Comprehensive medical, dental, vision, life insurance, and short-term disability plans. Team Kline covers long term disability 100%.
Financial Security: 401k with a company match, plus our amazing Employee Stock Ownership Plan (ESOP)!
Paid Time Off: Company paid holidays, and up to five weeks of paid time off!
Training & Growth: Accredited on-site apprenticeship partnered with Hawkeye Community College for Electrical and HVAC, and ABC of Iowa for plumbing apprenticeships. Career advancement and career development opportunities
Fun Perks: Company outings, opportunities to win cash prizes, and a team environment like no other.