Service Dispatcher

Job Title: Service Dispatcher

Company: RDI Mechanical

Location: 23106 Tomball Parkway, Tomball, TX

Job Type: Full-Time

Compensation: $40,000 – $50,000 DOE

About RDI Mechanical:

RDI Mechanical is a Houston-area commercial HVAC company specializing in mechanical construction, service, and maintenance — all under one roof. From complex construction projects to 24/7 emergency service, RDI is a trusted partner for building owners and facility managers across the greater Houston area. Our technicians are dispatched around the clock, 365 days a year, bringing hands-on expertise to diagnose and resolve commercial HVAC issues fast. At RDI, we take pride in doing the job right, showing up when it matters most, and building a team that keeps operations running smoothly every single day.

About the Role:

RDI Mechanical is looking for an experienced Service Dispatcher to join our team in Tomball, TX. This is a high-volume, fast-paced role built for someone who stays calm under pressure, communicates clearly, and takes pride in keeping operations running smoothly. If you thrive in a fast-moving environment and can keep operations on track, we want to hear from you.

Responsibilities:

• Dispatch and schedule field technicians efficiently and accurately
• Monitor and track job progress from assignment to completion
• Communicate clearly with technicians, customers, and management
• Manage and prioritize service calls in real time
• Enter and track Purchase Orders accurately
• Handle incoming customer calls professionally
• Maintain accurate records using dispatching software and Excel
• Identify and resolve scheduling conflicts quickly

Requirements:

• Minimum 3 years of dispatching experience
• Proficient in Microsoft Excel and PO systems
• Strong communication and organizational skills
• Ability to perform under pressure in a high-volume environment
• Efficient and accurate typist

Preferred Qualifications:

• Experience scheduling and routing field technicians
• Familiarity with BuildOps or similar dispatching software
• Knowledge of service workflows and job tracking
• Strong attention to detail and problem-solving skills
• Professional phone and customer service skills
• Solution-focused mindset with a team-first attitude

What We Offer:

• Competitive salary $40,000 – $50,000 DOE
• Full-time stable position
• Supportive team environment
• Opportunity to grow with an established commercial HVAC company

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Work Location: In person