Service Engineer

Service Engineer – Office Automation

Location: UAE
Job Type: Full-time
Industry: Office Automation & Stationery / Office Equipment

About Us

We are a leading office automation and stationery solutions company, providing sales, service, and support for a wide range of office equipment. We are looking for a skilled Service Engineer to join our technical team and ensure smooth installation, maintenance, and repair of office equipment at client sites.

Key Responsibilities

• Install, configure, and maintain office equipment such as photocopiers, printers, scanners, shredders, projectors, and multifunction devices.
• Diagnose and repair hardware and software faults.
• Perform preventive maintenance visits and ensure machines are running efficiently.
• Provide technical support and training to customers on equipment usage.
• Maintain service logs, documentation, and prepare service reports.
• Coordinate with the sales and procurement team for spare parts requirements.
• Ensure timely response to customer complaints and follow up until resolution.
• Perform testing, calibration, and troubleshooting of devices.
• Maintain high customer satisfaction and professional communication.

Required Skills & Qualifications

• Diploma or ITI in Electronics / Electrical / IT / Mechanical—or related field.
• Minimum 1–3 years of experience in servicing office automation products (Preferred: Sharp, Ricoh, Canon, HP, Epson).
• Strong knowledge of networking basics for printer installation (LAN, Wi-Fi, drivers).
• Ability to read manuals, troubleshoot independently, and work under pressure.
• UAE driving license is must.
• Good communication skills, customer handling capability, and problem-solving attitude.

What We Offer

• Competitive salary + allowances
• Annual leave & benefits as per UAE labour law
• Training on new equipment & technologies
• Career growth in a fast-growing office automation company

Job Type: Full-time