Service Engineer

As Service Engineer, you will be responsible for the complete Customer Experience – right from the smooth installation of instruments, to training of users, to providing in-warranty support as well as post-warranty solutions (preventive and breakdown maintenance services) throughout the life of the instrument. You will also be responsible for commercial activities related to maintenance contracts, spares & consumables supplies. Additionally, you will follow the company values, business ethics, compliance and processes.
Required Skills

• Technical: You are a Solutions oriented person with enthusiasm to face technical challenges, to diagnose & solve problems and continuously improve customer satisfaction.
• Communication: You are proactive in communicating with all customer stakeholders to schedule & execute service visits with punctuality. You also easily connect with internal colleagues and factory team with a sense ofurgency to resolve issues.
• You are committed to attending breakdowns complaints even during off work hours and provide prompt responses, offer support remotely as and when required.
• You are extremely professional & courteous with your verbal and written communication. You have experience with basic email software, excel.
• You are a self-motivated technologist, with passion to travel widely, ability to work alone. You are interested in continuous learning and self-development to improve your technical skills and keen to attend all the training programs you are nominated to attend.

Desired Skills

• Multi-tasking & Negotiation skills are preferred. The role requires working inside industrial manufacturing sites including automatic material testing machines and instrument.
• Travel is mainly within county but you may also require to travel anywhere out side India as and when required .

Job Types: Full-time, Internship

Pay: ₹8,419.09 - ₹32,573.25 per month

Benefits:

• Cell phone reimbursement

Willingness to travel:

• 75% (Preferred)

Work Location: In person