Service Fulfillment - Data Network Engineer

Service Fulfillment - Data Network Engineer

Location: Charlotte, NC

About Conterra

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Fiber driven. People powered.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

JOB PURPOSE: Reporting directly to the SF Manager, the Service Fulfillment Engineer will be responsible for provisioning of new Internet and Ethernet Transport services for Carrier and Enterprise customer orders (new, MAC, disconnects), customer support during turnup process, and configuration of equipment that includes Ciena, Cisco IOS, Cisco IOS-XR devices. This position will also be responsible for certifying new devices and configurations to be deployed into the network

REPONSIBLITIES:

• Configuring and provisioning Internet/Ethernet services for New/MAC orders and completing disconnect orders.
• Reviewing orders, preparing CPE equipment for deployment, completing preinstalls.
• Perform Service Activation Testing (SAT) to validate circuits using RFC2544 and/or Y.1564.
• Troubleshooting post-install troubles.
• Testing new devices and configurations.
• Completing tasks, responding to emails and voicemails, updating records.
• Manage and coordinating 3rd party vendors/suppliers on handling escalated issues through to resolution.
• Test and certify new devices to be deployed on the network.
• Keeps the SF Manager informed about project status and issues regarding the provisioning process and issues that may impact client relations.
• Configure SD-WAN links.

SKILLS / QUALIFICATIONS:

• General knowledge of Service Provider technologies; L3VPN, EVPN, L2VPN, MPLS, BGP.
• Experience with Cisco IOS-XR or the ability to learn this platform in an acceptable timeframe.
• Experience with Ciena switches or the ability to learn this platform in an acceptable timeframe.
• Ability to input data accurately across multiple systems.
• Skilled at managing assigned tasks with little supervision.
• Experience Configuring SD-WAN links (Fortinet preferred)

EDUCATION / CERTIFICATIONS:

• High school or equivalent; BA/BS preferred.
• CCNA-RS and/or CCNA-SP or equivalent work experience.
• 3 or more years of hands-on experience in a related field.
• Fortinet SD-WAN certification preferred.

What we offer:

• Core values that embody teamwork, integrity, and excellence
• A super talented team who values hard work, success, and fun :)
• Work/ Life Balance
• Premium health benefits (medical, dental, vision, flex spending, etc.)
• Flexible and generous PTO schedule + paid holiday schedule
• 401K program

Diversity/Inclusion:

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.