Service Leader

Company Overview

Kasumigaseki Restaurant is a premium Japanese dining concept in Dubai, offering an authentic and refined culinary experience rooted in traditional Japanese hospitality and craftsmanship. Committed to excellence, the restaurant delivers exceptional service standards through a seamless blend of precision, elegance, and highly personalized guest experiences. Since its launch, Kasumigaseki has earned notable industry recognition, winning Best Newcomer 2025 at the Hotel & Catering Awards and receiving nominations for Best Japanese Restaurant at both the Time Out Dubai Awards 2026 and the FACT Dining Awards 2026, reinforcing its position as a distinguished destination in Dubai's upscale dining scene.

Role Summary

We are seeking a passionate and service-driven Service Leader to elevate the overall guest experience and lead front-of-house service excellence. This full-time, on-site role is responsible for designing, implementing, and continuously improving service standards while managing and developing a multicultural service team.

Key Responsibilities

• Design, standardize, and continuously improve service operations, including service flow and guest journey
• Adapt and implement Japanese hospitality within the local cultural context
• Monitor service quality through guest feedback, reviews, and on-site observations, driving continuous improvement
• Deliver personalized service tailored to individual guest needs and preferences
• Manage VIP and repeat guests, building strong and lasting relationships
• Oversee complaint handling and service recovery processes to ensure high satisfaction
• Lead, coach, and develop a multicultural service team
• Design and implement training programs covering service standards, etiquette, and communication skills
• Ensure adherence to service standards and manage team performance
• Coordinate closely with the kitchen to ensure seamless service timing and quality
• Support overall operational efficiency and workflow optimization
• Collaborate with the Managing Director to implement improvement initiatives

Qualifications

• Minimum 3 years of service experience in the food and beverage industry
• Basic to intermediate English communication skills for guest interaction and internal coordination
• Strong hospitality mindset with excellent interpersonal skills

Key Competencies

• Experience in high-end restaurants, fine dining, or luxury hospitality environments
• Experience in Japanese cuisine establishments or understanding of Japanese service culture
• Prior experience in a leadership, supervisory, or training role
• Experience working in multicultural or international environments
• Strong passion for delivering exceptional guest experiences beyond routine service
• Ability to balance attention to detail with a broader operational perspectiveProven ability to lead and motivate diverse teams
• Proactive mindset with the ability to identify and implement improvements
• Ability to embody and communicate Japanese aesthetics, etiquette, and hospitality standards

What We Offer

• Opportunity to be part of a premium Japanese dining brand in Dubai
• A dynamic and multicultural work environment
• Career development and growth opportunities within the hospitality sector