Service Manager

If you're a strategic thinker who thrives on developing people, driving operational success, and making an impact in the skilled trades, keep reading.

What's in it for You?

• Salary: $170,000–$200,000/year based on experience
• Full-time position with a consistent weekday schedule
• Paid time off and paid holidays
• Medical, dental, and vision benefits
• 401(k) retirement plan with company match
• Company vehicle and gas card
• Phone and laptop provided
• Ongoing technical and leadership training
• Growth opportunities within an established, trusted company

Why You’ll Love It Here

• Leadership that listens and supports your ideas
• A strong culture built on teamwork, accountability, and results
• You’ll have a direct hand in growing the Field Service Team and improving operations
• We value innovation and provide autonomy to drive improvements
• You won’t be stuck behind a desk; you'll be in the field, engaging with techs, customers, and projects
• We’re serious about safety and quality, without the corporate red tape

Your New Role

As the Service Manager, you’ll lead a skilled team of HVAC service technicians and supervisors based in San Antonio, TX, overseeing field operations, safety, and profitability.

• Set goals and strategy for the Field Service Team while driving performance metrics
• Lead recruiting, hiring, onboarding, and development of field staff
• Monitor contract performance, service quality, and customer satisfaction
• Manage budgets, expenses, and service profitability
• Visit job sites to assess quality, coach team members, and maintain high standards
• Coordinate field schedules, tools, equipment, and inventory needs
• Handle escalated customer concerns and deliver professional, timely resolutions
• Collaborate across departments and maintain communication flow on large accounts
• Participate in strategic initiatives and continuous improvement projects

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Job requirements

• 3+ years of experience in service management or a related leadership role
• Technical or business associate degree preferred (or equivalent field experience)
• Strong understanding of HVAC systems, controls, and contract service models
• Skilled in budgeting, planning, and process improvement
• Proven leadership abilities; able to coach, mentor, and grow technicians
• Strong communication and organizational skills
• Comfortable with MS Office Suite and field service reporting
• Valid driver’s license
• Universal EPA Certification required
• Must pass drug screening and verify employment eligibility in the U.S.

Gillette Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow

Pay: $170,000.00 - $200,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person