Service Manager

Service Manager

Forklifts NH (FLNH) — Hooksett, NH

New Forklift Sales | Service | Used Equipment | Rentals

About Forklifts NH

Forklifts NH is a growing material handling company specializing in new forklift sales, equipment service, used equipment, and rental solutions. Our success is built on honesty, integrity, expert technicians, and strong customer relationships. We are expanding and seeking a motivated Service Manager to lead and grow our Service Department.

Position Summary

The Service Manager is responsible for the leadership, growth, structure, and productivity of the Service Department. This role sets the pace, standards, and culture of the department while ensuring operational efficiency, customer satisfaction, and sustainable company growth.

The ideal candidate is a mature, self-starting leader who can manage operations independently, support technicians technically, and help expand the company’s service presence throughout our geographic region.

Key Responsibilities

• Lead all daily operations of the Service Department, including scheduling, workflow management, and technician productivity.
• Establish and maintain a strong service culture focused on accountability, professionalism, and customer satisfaction.
• Drive department growth through improved efficiency, customer retention, and new service opportunities.
• Recruit, hire, and develop service technicians to support planned growth.
• Provide technical support and resources to service mechanics as needed.
• Monitor department performance and achieve measurable productivity and profitability goals.
• Maintain strong communication with customers regarding service timelines, repairs, and solutions.
• Identify and develop relationships with new and existing customers within the regional market.
• Stay informed on industry trends, equipment technologies, and service opportunities.
• Work closely with ownership to implement operational improvements while building departmental independence.

Qualifications

• Previous experience managing a service department or field service team (material handling, heavy equipment, automotive, or similar industry preferred).
• Strong leadership and team development skills.
• Working technical knowledge of mechanical or equipment service operations.
• Excellent organizational and communication abilities.
• Self-motivated, self-managing, and results-driven mindset.
• Ability to balance operational management with customer-facing responsibilities.
• Commitment to honesty, integrity, and professional service standards.

What We Offer

• Competitive compensation tied to achievable productivity goals
• Leadership role with growth opportunity
• Supportive ownership committed to employee career development
• Opportunity to build and scale a growing service department
• Stable, expanding company environment

Our Growth Vision

Forklifts NH grows through:

• Honesty and integrity
• Expert service technicians
• Strong customer communication
• Increased public awareness and marketing
• Strategic team expansion

Our goal is long-term success for both the company and our employees through professional development and career growth.

Apply Today

If you are a driven service leader looking to build and lead a high-performing department, we encourage you to apply.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Bonus
• Holiday Pay
• No nights or Weekends

Job Type: Full-time

Pay: $90,000.00 - $130,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)
• Management: 3 years (Preferred)

Work Location: In person